Product Manager (Enterprise Data & Analytics)

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 09-11-2025

Vacancies: 1 Vacancy

Job Summary

Job Description

Are you a proactive leader who expertly combines strategic vision with hands-on ownership to drive data products from concept to delivery Join Zendesks Enterprise Data & Analytics teama high-performance group dedicated to building a simple scalable analytics foundation that supports Zendesks growth to a $3 Billion company.

Our business relies on multiple third-party applications embedded within our customer data flows each generating unique and valuable data. We need a leader to own manage and scale these data integrations making them useful and accessible for analysts and applications alike.

What youll do every day:

Take full ownership of the customer data lifecycle from third-party applications overseeing everything from data ingestion to integration and end-user consumption.
Collaborate closely with business teams product owners analysts engineers and other stakeholders to understand and translate data needs into practical scalable solutions.
Prioritize and manage data integration requests developing processes to meet demand efficiently.
Champion integration solutions to ensure they deliver value maintain data quality and evolve with business needs.
Engage users proactively to anticipate their needs and drive deeper insights.
Maintain strong data hygiene governance and management practices.
Develop operational playbooks and runbooks to ensure consistency scalability and resilience across data pipelines.
Develop and implement automated validation and transformation processes to scale the reporting layer effectively.
Communicate progress and updates clearly to both technical and non-technical audiences.
Own and manage the Agile development process for your data product initiatives including maintaining Jira scrum boards facilitating sprint planning tracking progress and coordinating cross-functional team collaboration.
Own and maintain a transparent and actionable product roadmap.

What you bring to the role:

A highly self-motivated action-oriented leader passionate about driving impactful data products.
Exceptional communication skills with the ability to listen deeply understand diverse business requirements and translate them into actionable data solutions.
Proven track record collaborating across multiple teams and managing complex project intake blockers and delivery workflows.
Experience managing Agile workflows including running scrums managing sprint boards and using Jira (or similar tools) to track progress and facilitate team collaboration.
Experience documenting schemas data models and data dictionaries thoroughly.
Strong process-oriented mindset and organizational skills to manage multiple stakeholders and priorities effectively.
Hands-on experience with relational and columnar databases (e.g. Snowflake).
Deep understanding of data modeling data architecture design patterns and integration strategies.
Intermediate to advanced SQL skills with comfort working on structured data entity-relationship diagrams and analytical database concepts.
Familiarity with major SaaS platforms (e.g. Salesforce Zuora Oracle Adobe) and related data import/export concepts.
7 years of total professional experience including at least 4 years in data product management or a similar role. Our ideal candidate has prior experience in data engineering and has transitioned into data product management combining technical expertise with product leadership.
Bachelors Degree or equivalent

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.

Required Experience:

Job DescriptionAre you a proactive leader who expertly combines strategic vision with hands-on ownership to drive data products from concept to delivery Join Zendesks Enterprise Data & Analytics teama high-performance group dedicated to building a simple scalable analytics foundation that supports Z...