Service Advisor
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Job Location:
Commerce, CO - USA
Hourly Salary:
$ 21 - 25
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
The Service Advisor acts as the key liaison between customers and the shop ensuring that every repair or maintenance experience is handled professionally efficiently and transparently. This role requires excellent communication organization and sales skills to translate customer concerns into accurate repair orders coordinate with technicians and parts staff and deliver timely high-quality service outcomes.
The ideal candidate understands heavy-duty truck systems enjoys building relationships with fleet customers and owner-operators and thrives in a fast-paced team-driven environment.
Key ResponsibilitiesCustomer Service & Communication-
Greet and assist customers in person and over the phone in a professional and courteous manner.
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Listen to customer concerns ask diagnostic questions and accurately document issues on service orders.
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Provide clear repair estimates obtain approvals and communicate status updates throughout the repair process.
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Follow up after service to ensure satisfaction and identify future maintenance needs.
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Open manage and close repair orders in the shop management system (Fullbay or equivalent).
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Ensure all complaints causes and corrections are clearly documented.
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Coordinate technician assignments with the foreman or service manager based on workload and skill level.
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Review completed work for accuracy and completeness before invoicing.
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Present recommended maintenance and repair options with confidence and transparency.
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Promote additional services that enhance customer safety performance and uptime.
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Ensure accurate parts and labor pricing on every estimate and final invoice.
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Track daily labor and parts sales to meet department KPIs for revenue efficiency and productivity.
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Communicate effectively with technicians parts department and management to ensure seamless workflow.
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Participate in daily production meetings to review job statuses bottlenecks and customer priorities.
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Collaborate with the Service Manager to maintain target shop efficiency and invoicing goals.
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Process warranty claims fleet billing and purchase orders as needed.
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Maintain accurate customer records notes and history.
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Follow company policies for documentation timekeeping and data accuracy.
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Ensure adherence to DOT OSHA and environmental regulations during service operations.
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Customer Satisfaction Rating: 95% positive feedback
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Estimate-to-Approval Ratio: 85% approved jobs
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Average RO (Repair Order) Accuracy: 100% compliant with ComplaintCauseCorrection
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Daily Invoiced Hours: Minimum of 8 billed hours per technician supported
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Shop Efficiency: 130%
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Response Time: All customer inquiries returned within 2 business hours
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Proven experience as a Service Advisor Service Writer or equivalent in a heavy-duty or automotive repair environment.
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Strong understanding of diesel engines drivetrains brakes and electrical systems.
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Excellent verbal and written communication skills.
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Strong customer service orientation and problem-solving skills.
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Proficient with repair management software (e.g. Fullbay Mitchell TruckSeries) and Microsoft Office Suite.
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Ability to multitask in a high-volume environment with strong attention to detail.
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High school diploma or equivalent (required).
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Technical training or ASE certifications (preferred).
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Minimum of 2 years in a heavy-duty service writing or shop coordination role.
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Pay Structure: Base hourly or salary monthly performance bonus
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Benefits: Health dental vision paid time off and 401(k)
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Hours: Full-time MondayFriday with rotating Saturday availability
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Reports To: Service Manager / Operations Manager
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Integrity: Do the right thingevery time.
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Teamwork: Support each other to succeed together.
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Ownership: Treat every repair as if it were your own.
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Excellence: Strive for accuracy quality and communication in every step.
Customer Commitment: Keep America movingone truck at a time.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Job Summary:We are seeking a detail-oriented and organized Office Assistant to support our accounting operations with a focus on Accounts Receivable...
