Quality Assurance & Service Delivery Integrity Analyst
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Job Location:
Monthly Salary:
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
Job Description
AtSmartPA we dont just provide support we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech automotive and retail were the engine behind smarter more efficient operations. With a vibrant client-focused culture and a team driven by creativity no two days at SmartPA are ever the same! As we continue to grow rapidly this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If youre ready to challenge the status quo and create meaningful impact we want to hear from you!
Key Responsibilities and Skills
The Centre of Excellence (COE) is the driving force behind SmartPA where strategy comes to life. As part of this dynamic client-facing department youll be the heartbeat of our business delivering high-impact tailored support to a key client account daily.
In the role of Quality Assurance & Service Delivery Integrity Analyst youll ensure our processes and outputs meet the highest standards. Youll work closely with teams to review performance identify improvements and support consistent reliable delivery across the business.
This particular role is assigned to one of our dedicated clients meaning you will be representing our brand whilst working very closely with aglobal tech giant.This role is crucial for risk reduction and ensuring the highest level of quality consistency and brand compliance across our teams deliverables and service operations.
What Your Day Will Look Like
Develop and Execute Review Plans:Design and carry outcomprehensive review plansand checklists to audit finished service delivery work marketing content and internal process changes against established standards and compliance guidelines.
Assess Brand and Standard Adherence:Rigorously review outgoing material to ensurebrand standards tone-of-voice legal compliance and operational integrityare strictly maintained.
Defect Documentation and Analysis:Identify document and track quality defects and process failuresin a centralised tracking system working collaboratively with teams to ensure issues are resolved promptly and correctly.
Establish QA Protocols:Helpestablish and maintain clear QA standards and proceduresacross the team actively advocating for aquality-first mindsetin all operational workflows.
Root Cause Prevention:Analyse the root causes of identified quality issues and process defects thencollaborate with process ownersto implement systemic preventative measures to reduce future risk.
Collaborate with team members to deliver projects efficiently and resolve challenges proactively.
Manage multiple projects simultaneously maintaining a high level of quality under tight deadlines.
Skills
You possess an unwavering eye for detail nothing escapes your notice. You are a systematic and thorough thinker who is passionate about risk mitigation and safeguarding a seamless high-quality client/user experience. You are a diplomatic clear and constructive communicator essential for providing actionable feedback to teams.
Experience
Your experience is key but your attitude is what sets you apart.
Essential:
Proven experiencein a Quality Assurance compliance or detailed reviewing role within a service-oriented environment.
Experience writing clear concise and comprehensivereview reports and quality documentation.
Practical knowledge of thesignificant impactthat unspotted quality matters can have on brand reputation regulatory compliance and client trust.
An exceptional proven eye for detail and a methodical approach to identifying inconsistencies or errors.
Desirable:
Experience working within a recognised quality assurance life cycle and/or framework.
Familiarity withprocess mappingor workflow documentation tools.
Certification in Quality Assurance or a relevant risk/audit field.
Work Remotely
Salary
Schedule
Your working hours will be 2:00pm to 10:30pm (UK time) aligned to cover the 9:00am to 5:30pm (EST) business day.
Whats in it for you
- Competitive Salaries
- Yearly Bonuses based on company department and individual performance.
- Department based incentives.
- Hybrid/Remote Work: Whether you prefer a hybrid model or require remote work due to your location were open to discuss options that work for you!
- 33 Days Holiday: Because rest fuels greatness.
- Growth Opportunities: Develop your skills advance your career and grow with a company reshaping the industry.
About us
We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business delivering SmartPAs world-class back office services.
Whether you want flexible working hours increased income better work-life balance or minimised childcare costs SmartPA enables you to achieve your goals
Required Experience:
IC
Key Skills
- Test Cases
- SQL
- Quality Assurance
- Agile
- TFS
- Jira
- Software Testing
- Test Automation
- Cucumber
- QA/QC
- SDLC
- Selenium
About Company
At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing a ... View more
