IA-DOM-DOIT-NE1-IWD HELPDESK

Advanced American Technologies, Inc

Job Location:

Des Moines, IA - USA

Monthly Salary: Not Disclosed

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

The Iowa Workforce Development Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician.

This is an ONSITE position that requires a resource to be in the office 5 days per week. Limit submittals to local candidates.

The Iowa Workforce Development Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership assisting with technical issues communicating with non-technical users and escalating issues as needed. The role includes software installation computer imaging and other related IT tasks.

Key Responsibilities:

Provide desktop/laptop/thin client support both desk-side and remotely.

Install patch and troubleshoot Windows 7/10.

Troubleshoot issues with Microsoft 2019 and Office 365 products.

Configure and troubleshoot Windows networking (TCP/IP).

Escalate issues to next-level support or management as appropriate.

Troubleshoot issues with Microsoft Edge and Google Chrome.

Provide support using remote tools.

Install and troubleshoot a variety of in-house developed and third-party software.

Troubleshoot desktop and network printer issues.

Support Google Workspace products.

Support Apple devices (iPad iPhone).

Understand and support Microsoft Active Directory (client-side).

Implement hard drive encryption preferably using Bitlocker and McAfee.

Modify system registry as needed.

Qualifications:

Required Experience:

4 years of experience in PC support (desktop/laptop/thin client).

4 years of experience with Windows 7/10 installation patching and troubleshooting.

4 years of experience troubleshooting Microsoft 2019.

4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.

4 years of experience escalating issues to next-level support/management.

4 years of experience troubleshooting Microsoft Edge and Google Chrome.

4 years of experience providing support with remote tools.

4 years of experience installing and troubleshooting a variety of software.

Experience in support of Microsoft Office 365 products.

Experience in Apple device support (iPad iPhone).

Thorough understanding of Microsoft Active Directory (client-side).

Experience with hard drive encryption preferably Bitlocker and McAfee.

Desired Experience:

Ability to troubleshoot desktop and network printer issues.

Experience with Google Workspace products.

Ability to modify the system registry.

Education:

Preferred: 4-year degree or equivalent technical study.

Certifications:

Industry certifications (A Network MCP etc.)

Communication:

The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users ensuring timely execution of tasks.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Industry certification (A Network MCP etc)	Required	4	Years
4 years of relevant experience and preferred education of 2 year degree or equivalent technical study	Required	4	Years
Experienced in PC (desktop/laptop/thin client) support both desk side and remotely	Required	4	Years
Windows 7/10 installation patching and troubleshooting	Required	4	Years
Ability to troubleshoot issues with Microsoft 2019	Required	4	Years
Windows networking TCP/IP Configuration and troubleshooting	Required	4	Years
Escalate issues to next level support and or management accordingly	Required	4	Years
Ability to troubleshoot issues with Microsoft Edge and Google Chrome	Required	4	Years
Demonstrated experience providing support with remote tools	Required	4	Years
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software	Required	4	Years
Troubleshoot desktop and network printers issues	Required	4	Years
Experienced in Google Workspace products	Required	4	Years
xperience in Apple device support (iPad iPhone)	Required	4	Years
Experience with hard drive encryption preference for Bitlocker and McAfee	Required	4	Years
Ability to modify system registry	Required	4	Years

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI Management in advance and contact information must be provided to CAI so that a resource can be reached during his or her absence. The Client has the right to dismiss the resource if she or he does not return to work by the agreed upon date. Do you agree to this requirement
Question2	The Contractor must report any disciplinary action misdemeanor or felony convictions to the State for any temporary IT staff provided. Do you agree to this requirement
Question3	What is your candidates email address
Question4	Have you completed and submitted the Right to Represent form making sure to do so exactly as instructed The form is located at hourly Vendor Rate $$.$$ $$.$$ $$.$$ $$.$$ for this position is $$.$$.. Do you agree to this requirement
Question6	PROVIDE CANDIDIDATES CURRENT LOCATION (CITY/STATE) HERE:
Question7	SHOW YOUR WORK - In the summary of qualifications field under the details tab of the candidates profile you should explain why your candidate is the best fit for this position. Please confirm that you have thoroughly validated and attested to the accuracy of the credentials listed throughout this candidates VectorVMS profile and resume according to Section 5.2.5 of ITS-009440. Do you confirm Candidates will get rejected if an agency cuts and pastes the candidates resumes into this field REQUIRED
Question8	Background Check Requirements: DOM contractor personnel are required to undergo additional background check investigations (run by DOM) before starting requiring the completion of several waiver forms & fingerprint processes. The selected candidate will be responsible for completing all the necessary waiver forms scheduling and completing the fingerprinting process and returning all completed items to DOM for processing. This is in addition to the National Criminal and Sex Offender check that the vendor
Question9	PROVIDE CANDIDATES FULL PHYSICAL ADDRESS where DOM DoIT Background Check form and Fingerprint cards are to be mailed REQUIRED
Question10	INTERVIEW DATES: Interviews will be conducted on NOVEMBER 18th and 19th Only submit candidates available for interviews on the date(s) provided.

The Iowa Workforce Development Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician. This is an ONSITE position that requires a resource to be in the office 5 days per week. Limit submittals to local candidates. The Iowa Workforce Development Div...