Field Engineer 3

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government financial services and commercial markets. Their offerings include security software and services digital transformation and workplace services industry applications and services and innovative software operating environments for high intensity enterprise computing.

Position: Field Engineer 3

Location: Chicago IL 60601

Duration: 3 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

Job Profile Summary:

Installs repairs and provides technical maintenance for product and component hardware and software mainly on customer premises.
Ensures systems operate as designed and are maintained and/or upgraded per requirements.
Works collaboratively with technical colleagues to ensure customers receive timely effective and seamless service.
Schedules services completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:

Provides full Audio/Visual support for meetings conferences town halls client presentations.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products including low-complexity installation activities.
Provides technical feedback on equipment systems and processes to improve overall service delivery.
Familiarity with a variety of Audio Visual system including Room Kits Cisco
Understanding of audio internet power and lighting cables such as XLRs DMXs in connectors Speakon connectors 3.5 connector IEC cat-5 cat-6 true 1 etc .
Proficient with audio DSPs AV switches DIs and AV extenders etc
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:

High School Diploma or GED required
May require technical certification or Associate Degree
Generally 2-4 years experience in area of responsibility.

TECHNICAL SKILLS

Must Have

Desktop/Laptop Repair
Laptop/ Desktop server experience
MAC OSX (PREFERRABLY VENTURA OR SONOMA. MONTEREY IS ALSO ACCEPTABLE)
Windows 10/11

Nice To Have

Customer Facing Service Windows 10/11 skills MAC skills

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high perfor...