Administrative Coordinator

Detroit, MI - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family dental and vision plans for employers etc.

Title: Administrative Coordinator

Work Location: Detroit MI 48226

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Remote

Dept: Enrollment Services BCB

Engagement Description

Provide Helpdesk phone support by troubleshooting access and system issues assisting with portal registration and providing navigation assistance for membership and billing self-service tools.
Additional tasks include managing reporting tasks providing training support managing day-to-day responsibilities and supporting special projects.
Meeting deadlines and managing competing priorities are essential.

Top 3 Required Skills/Experience

Demonstrated ability to solve problems independently recommend effective solutions and manage multiple priorities using strong organizational and analytical skills in a fast-paced environment.
Self-starter with a proactive mindset and the ability to navigate challenges and adapt quickly to changing priorities.
Excellent interpersonal written and oral communication skills.

Required Skills/Experience The rest of the required skills/experience. Include:

One to three years in healthcare membership and billing or helpdesk/customer service role with a strong emphasis on customer support issue resolution and service excellence.
Local candidates are required in the event that on-site presence is needed.
Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent required.

Preferred Skills/Experience Optional but preferred skills/experience. Include:

Working knowledge of the client systems/applications such as Members Edge GroupCRM Group/Agent Portal eMVP and eBilling.
High proficiency with Microsoft Word and Excel; familiarity with Microsoft Teams.

Education/Certifications Include:

Minimum of two years of college education required.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual ...