Process Trainer

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Lead coach and performance-manage Quality Auditors in India; set goals and development plans.
Own QA SOPs sampling plans and scoring rubrics; maintain version control and change logs.
Run weekly/monthly calibration (target 5% variance) across pods/shifts.
Conduct audits and spot checks for accuracy and policy adherence (Medallion client).
Drive RCA/CAPA with Ops to reduce repeat errors and rework.
- Training tie-in: Convert top defects into short micro-learning modules and job aids; schedule targeted refreshers for affected teams.

2) Training & Enablement

Build and maintain curriculum for India: new-hire onboarding process refreshers cross-training and soft skills.
Design pre/post assessments nesting criteria and time-to-proficiency targets by process.
Run Train-the-Trainer; maintain an LMS/knowledge base with release notes and sign-offs.
Use QA data to prioritize training sprints; track impact on defect reduction.
- Training tie-in: Publish a monthly Training Impact Report linking modules metric movement (e.g. severity mix repeat errors).

3) Insights Tooling & Reporting

Define and publish dashboards: Accuracy Severity Mix Repeat Errors Rework Rate FPY; slice by team/process/shift.
Partner with Product/Analytics to embed guardrails/automation that prevent common defects.
Support client audits with defensible sampling audit trails and CAPA documentation.
- Training tie-in: Add training analytics (attendance assessment uplift time-to-proficiency post-training drift) to the QA dashboard.

4) Stakeholder & Compliance

Work closely with India Ops leaders for volumes/launches; align with U.S. QA/Training leads on standards.
Ensure compliance with SLAs and relevant frameworks (e.g. NCQA elements HIPAA/SOC-coordination with Compliance).
Run Monthly Quality Review (MQR) for India with trend insights and actions; feed Training Roadmap.
- Training tie-in: Coordinate cross-geo curriculum alignment with U.S. team; adapt for India processes and shift realities.

Lead coach and performance-manage Quality Auditors in India; set goals and development plans. Own QA SOPs sampling plans and scoring rubrics; maintain version control and change logs. Run weekly/monthly calibration (target 5% variance) across pods/shifts. Conduct audits and spot checks fo...

Lead coach and performance-manage Quality Auditors in India; set goals and development plans.
Own QA SOPs sampling plans and scoring rubrics; maintain version control and change logs.
Run weekly/monthly calibration (target 5% variance) across pods/shifts.
Conduct audits and spot checks for accuracy and policy adherence (Medallion client).
Drive RCA/CAPA with Ops to reduce repeat errors and rework.
- Training tie-in: Convert top defects into short micro-learning modules and job aids; schedule targeted refreshers for affected teams.

2) Training & Enablement

Build and maintain curriculum for India: new-hire onboarding process refreshers cross-training and soft skills.
Design pre/post assessments nesting criteria and time-to-proficiency targets by process.
Run Train-the-Trainer; maintain an LMS/knowledge base with release notes and sign-offs.
Use QA data to prioritize training sprints; track impact on defect reduction.
- Training tie-in: Publish a monthly Training Impact Report linking modules metric movement (e.g. severity mix repeat errors).

3) Insights Tooling & Reporting

Define and publish dashboards: Accuracy Severity Mix Repeat Errors Rework Rate FPY; slice by team/process/shift.
Partner with Product/Analytics to embed guardrails/automation that prevent common defects.
Support client audits with defensible sampling audit trails and CAPA documentation.
- Training tie-in: Add training analytics (attendance assessment uplift time-to-proficiency post-training drift) to the QA dashboard.

4) Stakeholder & Compliance

Work closely with India Ops leaders for volumes/launches; align with U.S. QA/Training leads on standards.
Ensure compliance with SLAs and relevant frameworks (e.g. NCQA elements HIPAA/SOC-coordination with Compliance).
Run Monthly Quality Review (MQR) for India with trend insights and actions; feed Training Roadmap.
- Training tie-in: Coordinate cross-geo curriculum alignment with U.S. team; adapt for India processes and shift realities.