UCaaS Discovery Migration Analyst

Rolling Meadows, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Technical Skills Primary:

Strong understanding of RingCentral MVP and Contact Center platforms
Experience with Microsoft Teams Phone and UCaaS migrations including number porting call flow mapping and user provisioning
Familiarity with API integrations and enterprise telephony environments

Responsibilities:

Conduct discovery sessions with internal teams and AJG to gather requirements and assess current RingCentral Contact Center configurations
Document call flows auto attendants user profiles integrations and API dependencies
Review and complete Business Requirements Documents Letters of Agency and user upload templates
Collaborate with project managers to define migration scope timelines and resource needs
Identify risks and dependencies and propose mitigation strategies
Assist in number porting coordination and user provisioning
Serve as the point of contact for discovery related communications between Assured Partners and AJG
Coordinate with Contact Center administrators IT support engineers and API owners to ensure readiness
Maintain status reports and discovery logs providing regular updates to project leadership and escalating blockers as needed
Technical Skills Secondary Nice to have
Familiarity with cloud hosted platforms and environments
Project coordination or business analyst background

Soft Skills:

Strong organizational and prioritization skills
Excellent communication and stakeholder management abilities

Technical Skills Primary: Strong understanding of RingCentral MVP and Contact Center platforms Experience with Microsoft Teams Phone and UCaaS migrations including number porting call flow mapping and user provisioning Familiarity with API integrations and enterprise telephony environments Respons...