Dynamics 365 Techno-Functional Lead

Role: Dynamics 365 Techno-Functional Lead.

Location: Seattle WA (Hybrid).

Duration: 06 Months.

We are seeking a highly skilled and professional with strong functional expertise and solid technical understanding of the Microsoft Dynamics 365 ERP platform. The ideal candidate will play a key role in assessing an existing heavily customized Dynamics 365 environment identifying areas for optimization and designing a strategic roadmap for modernization automation and platform scalability.

This individual will also provide advisory leadership work closely with business and IT stakeholders and support ongoing Business-as-Usual (BAU) operations under a managed support framework.

Roles & Responsibilities

Advisory & Assessment:

• Conduct end-to-end health check and functional assessment of existing highly customized Dynamics 365 ERP implementation.
• Evaluate system design customizations integrations and performance against best practices.
• Identify process and system optimization opportunities recommending solutions leveraging native D365 capabilities Power Platform and Azure ecosystem.
• Define modernization and automation roadmap aligned to business goals and technology strategy.

Solution Design & Optimization:

• Translate business needs into efficient D365 Finance & Operations configurations and process improvements.
• Recommend rationalization of custom code data model optimization and use of standard features.
• Design automation opportunities using Power Automate Copilot and AI-driven insights.
• Collaborate with architects and technical teams to ensure proposed changes are scalable secure and compliant.
• Suggest Application portfolio rationalization against Dynamics 365 Platform capabilities

Managed Support & Continuous Improvement:

• Serve as functional lead for day-to-day managed support operations ensuring coordination with offshore AMS team for timely issue resolution and incident management.
• Drive continuous improvement initiatives across finance supply chain and operations modules.
• Support testing deployment and documentation for fixes and enhancements.
• Provide functional guidance to offshore/onshore support teams.

Stakeholder Management & Governance:

• Act as a trusted advisor to business and IT leadership for ERP strategy and roadmap decisions.
• Work closely with Microsoft and partner ecosystem for escalations and platform best practices.
• Ensure adherence to governance frameworks release management and change control processes.

Required Skills & Experience:

• 12 years of experience in Microsoft Dynamics ERP (AX / D365 F&O) with deep understanding of functional domains (Finance Supply Chain Projects Manufacturing preferred).
• Strong techno-functional understanding of D365 architecture data entities workflows and customization patterns.
• Experience in conducting ERP assessments and creating roadmap/optimization recommendations.
• Hands-on exposure to Power Platform (Power BI Power Automate Power Apps) and integration with Azure services.
• Strong grasp of automation AI enablement and process optimization on Microsoft stack.
• Proven experience supporting managed services / BAU operations for enterprise clients.
• Excellent stakeholder engagement documentation and presentation skills.
• Microsoft Dynamics certifications preferred.

Preferred Qualifications:

• Experience working with global organizations and complex multi-entity environments.
• Familiarity with Microsoft Fabric Azure Data Platform or Dataverse.
• Prior consulting or advisory experience in a partner ecosystem (Microsoft / Tier-1 consulting firm).

Soft Skills:

• Strategic mindset with strong analytical and problem-solving abilities.
• Excellent communication and executive presentation skills.
• Collaborative leadership with ability to guide both business and technical teams.
• High professional maturity accountability and client-facing confidence.