Project Manager

Who are we

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit

At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.

In one sentence

The Agile Scrum Master combines responsibilities of project management business analysis and team guidance and coaching. This role applies agile and lean practices to maximize team performance and effectiveness delivering software platform cloud and digital transformation projects that meet or exceed client expectations.

What will your job look like

Key Responsibilities

1. Project Management

Lead software platform and digital transformation projects through all phases from initiation to closure.

Scope projects create high-level and detailed budget and LOE (level of effort) estimates.

Create maintain and present project plans release plans sprint plans and schedules.

Plan resource allocation identify required staff changes and conduct budget tracking.

Raise risks and issues to implementation ensuring closure.

2. Communication and Integration

Act as the central communication point between clients and the project team.

Communicate status to stakeholders manage expectations by communicating blockers risks new developments lessons learned and opportunities for improvement.

Facilitate client meetings.

Understand the project business and architecture vision and communicate it to teams to ensure they understand the scope and have what they need to be productive.

3. Backlog Planning & Management

Define prioritize and maintain the requirements backlog based on business value.

Lead ongoing work with the development/scrum team through all project lifecycle.

Elicit and analyze requirements ensure solutions meet business needs and define options including benefits drawbacks and recommendations.

Create/update tickets and stories based on product design requirements and escalations and update sprint dashboards.

Ensure the quality of client-provided user stories ensuring user stories tickets and wireframes are clear correct and complete.

Effectively prioritize work and ensure workload is appropriately distributed across the project team.

Organize demos and deep dives to ensure the solution is being developed to meet the clients business needs.

Guide and coach the project team using agile (Scrum Kanban SAFe etc.) or other appropriate project management methodologies including leading daily scrums identifying and removing blockers conducting discovery sessions sprint planning demos and retrospectives.

Support technical architects to ensure all use cases are addressed and all technical requirements are met.

Partner with the DevTest team to verify that the project schedule includes appropriate test coverage including automated testing for new features.

4. Operational Excellence

Drive continuous improvement through the analysis of metrics.

Track work velocity cycle time defect density and other metrics to support better estimation of future projects.

Evaluate team performance via retrospectives and developer check-ins.

Conduct Lessons Learned sessions.

5. Documentation

Work with the technical architect to maintain and update product documentation and architecture.

Critical Experiences

4-5 years of experience.

Working knowledge of agile lean and traditional project management methodologies in various technology environments (web and mobile applications proprietary platforms with front- and back-end systems PaaS Cloud virtualization etc.).

Ability to translate business needs into software requirements and wireframes.

Proven experience writing requirements and user stories.

Experience with Microsoft Excel Word PowerPoint and project tools such as JIRA/Rally and diagramming tools such as Visio or LucidChart.

All you need is...

4-5 years of experience.

Working knowledge of agile lean and traditional project management methodologies in various technology environments (web and mobile applications proprietary platforms with front- and back-end systems PaaS Cloud virtualization etc.).

Ability to translate business needs into software requirements and wireframes.

Proven experience writing requirements and user stories.

Experience with Microsoft Excel Word PowerPoint and project tools such as JIRA/Rally and diagramming tools such as Visio or LucidChart.

Credentials

Bachelors degree in a related area.

PMP ACP SAFe or CSM certification is an advantage.

Excellence Standards

Results & Customer Value

Professional Capabilities

Teamwork & Collaboration

Learning & Versatility

Change & Agility

Engagement & Positive Attitude

Why you will love this job:

• You will work on large challenging and complex programs
• You will be able to work with the best and brightest minds to collaborate across accounts/regions to provide a single voice
• You will have the opportunity to work with the industry most advanced technologies