Account Service Manager

Work Place Flexibility: Hybrid

Legal Entity:Entergy Services LLC

***This position may be filled in Louisiana Texas Arkansas or Mississippi***

Entergy Power Through is an energy resilience service that offers sustainable backup generation solutions to commercial and industrial customers at a discounted rate. The discount is created by offering generator power to the grid during peak demand times. We partner with external Engineering Procurement and Construction (EPC) partners manufacturers and internal teams to create a unique offering for our customers.

Account Service Managers will ensure that the Power Through organization meets the companys strategic objectives by driving individual project sales. This would include leading customer engagement for assigned territory working with EPCs to develop individual project scope design reviews contract development and customer contract negotiations. Responsible for identifying managing and closing competitive sales opportunities for micro-grid/backup generators as well as building and maintaining strong external relationships with customers in an assigned geographic territory. Overall responsibility is to grow revenue capital investment and capacity to meet Entergys supply plan.

This individual will ensure Power Through meets strategic objectives through external and internal partnerships with external Electrical Engineering Firms EPCs Generator Manufacturers Generator Distributors End Use Customers and internal Entergy Customer Service and Engineering teams by utilizing previous technical knowledge and experience to grow the Power Through fleet.

This is a highly visible role that will require a strong mix of business acumen customer service sales and technical skills to be successful. This successful candidate must be creative inquisitive willing to challenge the status quo and most importantly thoughtful. Delivers Power Through generators safely with quality and at the lowest possible cost. Responsible for ensuring end-to-end customer engagement to meet the programs business objectives financial forecast (sales design contract negotiations etc.).For assigned territory works to grow the customer pipeline for new sales opportunities.

Job Duties/Responsibilities

Customer Needs Assessment:

• Engage with customers through customer service and economic development to understand their backup power requirements including their critical load runtime needs and site-specific constraints.
• Conduct thorough assessments of the customers existing power infrastructure and identify opportunities for backup power solutions.
• Collaborate with the customer to develop tailored proposals that address their unique business continuity and resiliency requirements.

Product Expertise and Consultation:

• Maintain in-depth knowledge of the utilitys backup power generation product portfolio including technical specifications features and capabilities.
• Provide expert guidance and recommendations to customers on the selection of the most suitable backup power systems considering factors such as fuel type power output and integration requirements.
• Educate customers on the benefits of the utilitys backup power solutions including improved reliability energy efficiency and compliance with regulations.

Project Scoping and Proposal Development:

• In partnership with Engineering Procurement and Construction Equipment Manufacturers and Distributors teams develop project scopes which include load analysis evaluating distribution interconnection for potential upgrades that lead to a project cost development for the customer.
• Collaborate on the design and sizing of backup power systems ensuring they meet the customers power needs and site-specific constraints.
• Prepare detailed project proposals including equipment specifications installation requirements and lifecycle cost analyses.

Sales Negotiation and Contract Management:

• Engage in sales negotiations with C&I customers leveraging the utilitys competitive advantages and addressing any concerns or objections.
• Collaborate with the utilitys legal and procurement teams to finalize sales contracts ensuring all terms and conditions are clearly defined and mutually agreeable.
• Manage the contract lifecycle including change orders delivery schedules and customer communications to ensure successful project execution.

Customer Relationship Management:

• Maintain strong relationships with existing C&I customers proactively addressing their needs and concerns and identifying opportunities for additional backup power solutions.
• Actively prospect and cultivate new C&I customer relationships leveraging the utilitys brand technical expertise and customer-centric approach.
• Collaborate with the utilitys marketing and outreach teams to develop and execute targeted campaigns to promote the backup power generation business.

Sales Forecasting and Account Planning:

• Analyze historical sales data market trends and customer intelligence to develop accurate short-term and long-term sales forecasts for the Power Through business.
• Collaborate with the product marketing product management resource management supply chain and finance to align sales forecasts with overall business objectives and resource planning.
• Identify and quantify potential risks and uncertainties that could impact sales projections and develop mitigation strategies accordingly.
• Develop comprehensive sales territory and account plans to optimize the coverage and penetration of the utilitys backup power generation offerings.
• Segment the target market based on factors such as industry company size and power requirements and prioritize high-potential accounts for focused sales efforts.
• Allocate sales resources including personnel and marketing support to align with the identified sales opportunities and growth potential within each territory or account.

Sales Pipeline Management:

• Establish and maintain a robust sales pipeline tracking the progress of opportunities from initial lead generation to contract closure in Salesforce CRM system.
• Regularly review and update the sales pipeline identifying potential bottlenecks conversion rates and areas for improvement.
• Collaborate with the operating companies to ensure a steady flow of qualified leads and opportunities to support the sales pipeline.

Sales Target and Performance Tracking:

• In conjunction with Power Through director and other leaders set realistic and achievable sales quotas for the Power Through business based on the overall sales forecasts and growth targets.
• Accurately report and monitor sales performance against established quotas and provide regular updates and feedback to the team and leadership.
• Analyze sales performance data including win rates average deal size and customer acquisition costs to identify areas for improvement and optimization.

Strategic Alignment and Reporting:

• Align the sales planning and forecasting activities with the utilitys overall business strategy ensuring the backup power generation offerings are positioned to support the companys long-term growth and profitability.
• Utilize Salesforce CRM system to provide regular sales reports and forecasts to the utilitys management team highlighting key trends insights and recommendations for strategic decision-making.
• Collaborate with cross-functional teams such as product management marketing and finance to ensure the sales planning and forecasting processes are integrated and synchronized across the organization.

Minimum Requirements

Minimum education required of the position

Bachelors degree in Engineering Business or a related field; advanced degree preferred.

Minimum experience required of the position

• Account Service Manager I: 3 years of experience in technical sales account management or project management in the energy power or industrial equipment industries.
• Account Service Manager II: 5 years of experience in technical sales account management or project management in the energy power or industrial equipment industries.

Minimum knowledge skills and abilities required of the position

Technical Skills:

• Knowledge of backup power generation technologies
• Strong technical aptitude and the ability to understand and explain complex power systems and integration requirements.
• Excellent communication negotiation and customer relationship management skills.
• Proficient in sales forecasting pipeline management and performance tracking.
• Familiarity with relevant industry standards safety regulations and utility policies.

Any certificates licenses etc. required for the position

None

#LI-AH1

Primary Location: Texas-The WoodlandsTexas : The Woodlands
Job Function: Professional
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 121230
Travel Percentage:Up to 25%

An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEI page or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.