Operating Systems Service Support

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview

Purpose of Role

This Job is for T1 Line Support to AT&T Customers

Extended Days ( 5 x 8hour shifts mon sun )

Responsibilities

Principle Duties and Responsibilities:

Executing consistent tasks via workflow tooling to triage new issues
Communications via telephone calls to/from Customers plus interactive chat sessions
Engagement of Specialist teams as directed by workflow tooling/procedures
Basic Troubleshooting

Qualifications

1. Operating Systems
o Proficient in administering Windows Linux environments
o Command-line expertise (PowerShell Bash etc.)

2. Network Management
o Understanding of TCP/IP DNS DHCP VPNs firewalls routing and switching
o Troubleshooting network connectivity issues

3. Server Administration
o Installing configuring and maintaining physical and virtual servers (VMware Hyper-V)
o Monitoring server health and performance

4. User and Permission Management
o Managing user accounts groups and permissions (Active Directory LDAP)

5. Security
o Implementing and maintaining security policies
o Managing firewalls antivirus patch management and intrusion detection

6. Backup and Recovery
o Configuring and testing backup systems
o Disaster recovery planning and execution

7. Scripting and Automation
o Writing scripts to automate routine tasks (PowerShell Python Bash etc.)

8. Cloud Platforms (increasingly important)
o Familiarity with Azure ServiceNow Devops skills
o Managing hybrid cloud/on-premises environments

9. Software and Application Support
o Installing and updating software
o Troubleshooting applications and services

OverviewPurpose of RoleThis Job is for T1 Line Support to AT&T CustomersExtended Days ( 5 x 8hour shifts mon sun )ResponsibilitiesPrinciple Duties and Responsibilities:Executing consistent tasks via workflow tooling to triage new issuesCommunications via telephone calls to/from Customers plus inter...