Transportation Specialist I, SWA

About the Company Amazon a global leader in e-commerce and technology is seeking a detail-oriented Transportation Representative Associate to join our dynamic logistics team.
Job Summary The Transportation Representative Associate serves as the crucial liaison between Amazon SWA Shippers stations and delivery partners. This role is responsible for coordinating shipment operations managing stakeholder communications and ensuring efficient delivery execution while maintaining service excellence.

Daily Operations
Monitor real-time tracking IDs for pending deliveries
Coordinate with stations for shipment rescue operations
Collect and communicate station feedback to shippers
Process shipper requests for specific tracking IDs
Generate and share performance reports
Handle time-sensitive escalations

Required Qualifications
Excellent communication skills both written and verbal
Strong time-management and organizational abilities
Analytical mindset with problem-solving capabilities
Proficiency in Microsoft Office Suite
Ability to work in a fast-paced environment
Strong attention to detail
Preferred Qualifications
Previous experience in logistics or transportation
Background in customer service or stakeholder management
Experience with shipping/tracking systems
Knowledge of supply chain operations

Skills & Competencies
Professional communication
Stakeholder management
Problem-solving
Time management
Data analysis
Process improvement
Multi-tasking
Escalation management

Work Environment
Fast-paced dynamic logistics environment
May require flexible working hours
Team-oriented atmosphere
Interested candidates should demonstrate a strong commitment to operational excellence and possess the ability to thrive in a metrics-driven environment while maintaining strong relationships with multiple stakeholders.


Key job responsibilities
Key Responsibilities
Monitor and enhance delivery performance through active coordination with stations and shippers
Manage real-time tracking of pending deliveries and implement rescue operations as needed
Execute standard operational tasks based on shipper requests following established SOPs
Facilitate clear communication channels between multiple stakeholders
Generate and distribute regular performance reports
Handle escalations through appropriate channels
Identify trends and propose process improvements
Maintain performance metrics at or above target levels

- Bachelors degree in a quantitative/technical field such as computer science engineering statistics
- Experience with SQL

- Experience with Excel

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