Customer Service Representative

York - UK

Monthly Salary: Not Disclosed

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

Job Description

Customer Experience Representative

Overview

This award-winning insurance company right in the heart of York has built a fantastic reputation for its success brilliant customer service and genuine commitment to developing its people. Its a place where youre supported to do your best work and encouraged to keep growing. Based in stunning modern offices in central York the team has created a culture thats all about collaboration innovation and making a real difference. Theyre known not just for looking after a wide mix of clients but also for looking after their own people giving everyone the chance to learn progress and really thrive.

Benefits

25 000 per annum plus end of year bonus of circa 2K
Great start date - 5th January 2026- new career for the new year!!! :)
AMAZING Working hours 9am 5pm Monday to Friday
Hybrid working 50/50 model once training complete.
350 towards a gym or sports membership of your choice
300 festive hamper (choose from luxury food and premium wine)
Medical coverage
25 days holiday with opportunity to buy 5 extra days holiday.
2 You Days Take time off for birthdays celebrations or family time or to simply binge watch a new season of your favourite show
Sharesave scheme
Pension critical illness cover life assurance

Responsibilities

Dealing with incoming calls and all general enquires for our small business customers and our private client customers
Providing the very best customer service and delivering an honest and helpful service
Dealing with queries and helping to resolve sometimes difficult or sensitive situations
Having in depth conversations with customers and retaining their business by building long standing relationships and introducing them to better suited products
Understanding the customers needs in order to deliver the right quotation
Working on the CRM system to update information
Working towards targets and KPIs regarding retention and offering better suited products (cross-selling)

Qualifications

Excellent communication skills It is a necessity to be able to communicate both verbally and in writing in a professional clear and effective manner.
Sales ability understanding customer retention by offering better suited products
Excellent negotiation skills
Experience working towards KPIs in a customer centric environment
Working as an individual and part of a team

You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more we would love to hear from you.

Please send your CV and lets discuss the role.

We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not we will email you to advise you of this. If we feel there may be other roles available for you we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

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Experience:

Unclear Seniority

Job DescriptionCustomer Experience RepresentativeOverviewThis award-winning insurance company right in the heart of York has built a fantastic reputation for its success brilliant customer service and genuine commitment to developing its people. Its a place where youre supported to do your best work...