Branch Manager Metro North
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Job Summary
- Full-time position based in Melbournes Metro North
- 5 days per week Monday - Friday 8:45am - 5:30pm
- Showcase your passion for people in this leadership role
Our people are customer obsessed we put customers at the centre of everything we do to understand their evolving needs and challenges.
Your job is just one part of your life. When you bring your skills ideas energy and hunger for growth to us youll be recognised and rewarded for your contribution in return.
As the Banking Community Leader youll empower a dynamic team of Customer Advisors to embody NABs values at one of our Metro NorthBranches. You will be required to build strong relationships with customers and business owners partner with local businesses to help meet their banking needs and be an advocate in community initiatives to increase awareness of NABs products and services.
Every day brings unique experiences across our branches blending customer service excellence with leadership opportunities. Join us to cultivate your career within NAB where you will lead by example and where you will thrive in a diverse environment.
In this role you will
- Drive the overall performance of your branch through coaching and mentoring leadership and direction
- Lead sales activities to achieve business objectives by actively identifying cross-sale opportunities
- Deliver a brilliant consistent and engaging customer experience to our customers and partners; ensuring that your team understand the importance of seizing every opportunity to build customer advocacy
- Ensuring that the standards procedures and systems set out at NAB remain in place across the branch
- Manage performance & strategic development of the branch and its relationship with the wider Retail division
What youll bring
- Experience in leadership with the ability to inspire and influence others 3 or more years experience in Retail Banking is essential
- A passion for delivering an amazing experience to customers and an unwavering commitment to quality with the will to go the extra mile
- An ability to work collaboratively as a team and resilience self-motivation and energy to create our signature customer experience
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. Thats why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment where all NAB colleagues unique backgrounds and identities are understood respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process and accessibility please visit To discuss adjustment requirements please contact the NAB Careers team via (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Required Experience:
Manager
Key Skills
- Business Development
- Company Policies
- Customer Service
- Financial Performance
- Revenue Growth
- Oversight
- Regional Sales
- Account Management
- Project Management
- Product Line
- Ensure Compliance
- Human Resources
- Procedures
- Sales Goals
- Direct Reports
About Company
NAB personal banking services include online banking, bank accounts, credit cards, home loans and personal loans. We’re here to help you with more than money.
