Operations Resilience Manager

About Us

Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this.

We recently migrated all of our customers onto our very own proprietary platform - so its an exciting time to join us. With the help of our new platform were able to pioneer new products and drive more advanced creative technologies. The result Unrivalled experiences for millions of customers worldwide.

Betfreds Technology department is driven by innovation and youll be at the heart of unlocking our new platforms potential. So if you want to help shape the future of betting and gaming then its to time to join us.

Job Purpose

Operations Resilience Manager provides strategic and operational leadership to ensure Betfreds critical business services remain available compliant and responsive under all conditions. The role strengthens governance testing and recovery capability across technology and operations embedding resilience into every stage of service delivery.

Working collaboratively with Product Platform and Engineering teams this role will ensure resilience principles are built into design change and support processes to protect service continuity and customer experience.

Job Duties

Framework & Governance

• Develop implement and maintain Betfreds operational resilience framework aligned with UK regulatory and industry best practice.

• Identify and document critical Business Services and associated dependencies across systems suppliers and teams.

• Define monitor and report against impact tolerances ensuring they reflect business risk appetite and customer impact.

• Establish and manage clear governance for resilience activities including reporting structures escalation routes and oversight committees.

• Act as the key point of contact for resilience-related regulatory reviews audits and external assurance activities.

Testing Incident & Crisis Management

• Lead and coordinate scenario testing and crisis simulation exercises to validate preparedness and recovery capability.

• Own and coordinate the Major Incident and Crisis Management process ensuring effective response communication and recovery. Conduct post-incident reviews and lessons learnt.

• Ensure business continuity and disaster recovery plans are current tested and fully aligned to business priorities.

Risk Integration and Third-Party Assurance

• Partner with Group Risk Internal Audit and Compliance to ensure operational resilience risks are identified monitored and mitigated.

• Oversee resilience assurance for key suppliers and managed service providers ensuring contractual safeguards exit plans and continuity provisions are tested and effective.

• Support third-party due diligence and service readiness assessments to ensure outsourced partners meet resilience standards.

Resilience Tooling and Continuous Improvement.

• Drive automation and integration of resilience processes with ITSM monitoring and observability platforms to improve insight and responsiveness.

• Champion a culture of continuous learning and improvement through feedback testing outcomes and performance analytics.

Culture and Engagement

• Promote a culture of resilience across all departments raising awareness through training communication and leadership engagement.

• Collaborate closely with Product Platform and Engineering teams to embed resilience into solution design and change delivery.

• Build trusted relationships across business units and with external partners to enhance collaboration and readiness.

Knowledge Skills and Experience

Essential

• Proven experience in operational resilience business continuity or risk management within a complex or regulated organisation (financial services gaming or technology preferred).

• Strong understanding of operational resilience frameworks including critical service mapping dependency identification and impact tolerance setting.

• Demonstrated ability to lead cross-functional programmes and influence senior stakeholders.

• Knowledge of incident management crisis response disaster recovery and third-party risk management.

• Experience applying resilience principles within agile product-led or DevOps environments.

• Familiarity with ITSM and observability tooling used to monitor service performance and enable proactive response.

• Excellent communication skills with the ability to translate technical and regulatory concepts into business outcomes.

• Analytical and structured thinker with a focus on continuous improvement

Desirable:

• Exposure to gambling financial services or similarly regulated sectors.

• Experience working with modern infrastructure SaaS or cloud-based operational models.

Qualifications:

• Professional accreditation such as MBCI ISO 22301 Lead Implementer or ITIL v4 Managing Professional.

• MoR Accreditation (Management of Risk)

Whats in it for you

We offer a variety of competitive benefits some of which vary depending on the role youre recruited to. Some of what you can expect in this role includes:

• A competitive rate of pay and pension contribution (75000 - 85000)

• Generous discretionary bonus schemes incentives and competitions

• An annual leave entitlement that increases with length of service

• Access to an online GP 24/7 365 days a year for you and your immediate family.

• Employee wellbeing support through our Employee Assistance Programme

• Enhanced Maternity & Paternity Pay

• Long Service Recognition

• Access to a pay day savings scheme financial coach and up to 40% of your earned wage ahead of payday through Wagestream.

For More information visit our done!

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