Information Technology Operations Manager

Eden Prairie, MN - USA

Monthly Salary: $ 120000 - 155000

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

RFA Engineering () is an engineering service provider dedicated to delivering our clients with timely engineering support and expertise. We are seeking an experienced candidate to become an integral part of our Information Technology team. This position requires regular on-site attendance at our corporate headquarters in Eden Prairie MN. Remote or hybrid work is not available for this role.

Information Technology Operations Manager

We are seeking an IT Operations Manager who can run dayâtoâday operations and assist in executing IT tasks while pushing strategic improvements across security identity endpoint network AI and M365 collaboration. This role will supervise our IT Systems Manager and work with our 3^rd party IT consultant while reporting to our CIO.

What Youll Lead

Infrastructure & Operations

Responsible for uptime reliability and performance of onâpremise infrastructure (Windows Server/VMware network VPN firewalls) with a strong focus on collaboration in Microsoft 365 (M365)
Drive lifecycle management and inventory for servers endpoints and peripherals.
Establish and run change configuration and release processes (risk assessment backâout plans maintenance windows).

Cybersecurity & Risk

Lead cyber defense operations (identity protection MFA/Conditional Access endpoint protection email security vulnerability management phishing defense security awareness).
Formalize and maintain IT/Security policies standards and Standard Operating Procedure.
Prepare and lead external audits and customer/insurance questionnaires (e.g. security control evidence risk responses) coordinating with leaders and thirdâparty partners.

Artificial Intelligence Leadership

Participate in development and execution of an AI strategy to drive business efficiency and innovation.
Oversee AI infrastructure ensuring scalable deployment of AI solutions as well as establishing governance for responsible AI use addressing data privacy and applying security.
Integrate AI tools into business processes collaborating with stakeholders to identify high-impact use cases.
Champion adoption of AI-powered tools (including Microsoft Copilot) directing the development of training and measuring business impact.

Microsoft 365 & Collaboration

M365 tenant (Entra ID/Azure AD Exchange Online Teams/SharePoint/OneDrive).

Govern structure provisioning and external collaboration (guest access extranet sites and retention/security baselines).
Maintain secure leastâprivilege identity & access; enforce Conditional Access and MFA.

People Leadership & Vendor Management

Manage and mentor the IT team by setting goals and maintaining expectations.
Lead vendor relationships negotiate renewals; ensure service quality and value.

Core Responsibilities (DayâtoâDay)

Serve as escalation point for the IT Systems Manager; IT ticket management problem/incident management and provide clear communications to the CIO.
Enforce/confirm patches/updates and keep firmware/OS/software plans on track.
Keep email delivery healthy (SPF/DKIM/DMARC).
Maintain asset & software inventories; standardize procurement imaging and eâwaste/decommissioning.
Write/run clear Standard Operating Procedures and handle Change Management.

Qualifications

Required

8 years in progressive IT roles with 3 years leading teams.
Deep Microsoft 365/Entra experience (identity Conditional Access/MFA Intune Defender SharePoint Teams).
Handsâon network & security skills (VPN firewalls switching segmentation vulnerability and security measures email security).
Desire and drive to improve the company by providing AI tools and initiatives.
Demonstrated ability to modernize endpoint management reduce admin rights and harden collaboration/external sharing.
Strong vendor management and program management skills.

Preferred

Experience with Fortinet (FortiGate/FortiClient) Barracuda email security NinjaOne WithSecure VMware and HPE/Aruba networking.
SQL Servers and data management for reporting and analysis.
Experience implementing Microsoft Copilot AI or other AI tools in an enterprise setting.
CISSP CISM or other cybersecurity certifications
Microsoft Certified: Azure Administrator or similar

Visa sponsorship is NOT available for this position.

Pay Range: $120000-$155000 Commensurate with experience

About RFA Engineering

RFA Engineering has provided product development and engineering services to industry leading customers since 1943. Our primary focus is the development of off highway equipment including agricultural construction mining recreational industrial and special machines. Our work includes concept development product design documentation problem-solving simulation optimization and testing of components systems and complete machines. Our engineering staff is located at our Engineering Center in Minneapolis branch office in Dubuque IA and at numerous customer sites throughout the U.S.

Competitive Benefits

Health and Dental Insurance
Health Savings Account
TelaDoc: Virtual Health Care
Vision Insurance
Company Paid / Supplemental Life Insurance
Company Paid Long-Term Disability
Supplemental Short-Term Disability
Retirement Savings Account (Traditional 401k & Roth 401k)
Flexible Spending Plan Dependent Care
Bonus Plan (Exempt Employees Only)
Paid Time Off (PTO)
Paid Holidays
Bereavement Leave
Employee Assistance Programs (EAP)
Education Assistance

Equal Opportunity and Veteran Friendly

Required Experience:

Manager

RFA Engineering () is an engineering service provider dedicated to delivering our clients with timely engineering support and expertise. We are seeking an experienced candidate to become an integral part of our Information Technology team. This position requires regular on-site attendance at our cor...