Onboarding Consultant (Philippines)
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Sprout Social is looking to hire an Onboarding Consultant on the Professional Services Team to be based in the Philippines.
Why join Sprouts Sales & Success team
Joining the Professional Services team is an opportunity to accelerate your career. Were a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry you also get to work with some of the biggest brands in the world including Canva Minor Hotels Jollibee Converge ICT BDO Unibank. And the real kicker You get to design your own career and follow the path thats best for you. Wherever you want to go were committed to helping you get there.
What youll do
- You will be responsible for providing customers a tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals.
- Ensure our new customers are set up for success and have a customer-first mindset
- Handle a high volume of communication prioritizing multiple methods of communication at the same time and never sacrifice the customer experience.
- Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers.
What youll bring
Sprout Social is looking for a highly driven enthusiastic and tech-savvy Onboarding Consultant to onboard and train new and existing customers. You will be the first point of contact with our new customers and pride yourself on being organized detail-oriented and empathetic while providing a stellar customer experience.
The minimum qualifications for this role include:
- Professional English fluency in verbal and written communication
- Proven client relationship experience in the technology industry
- Experience delivering product training sessions via web conference software
- Able to work North American hours Central time (Chicago business hours)
Preferred qualifications for this role include:
- Able to identify and align a customers goals and objectives with Sprouts value capabilities and solution
- Ability to manage simultaneous software implementations for multiple clients
- Superior organizational skills
- Excellent communication skills both written and verbal
- In-depth knowledge of social media tools
- or other CRM experience is a plus
How youll grow
Within 1 month youll plant your roots including:
- Complete Sprout Socials 3-week new hire training & onboarding program remotely through pre-recorded webinars. Youll gain a broader understanding of our products and how your role fits into the organization.
- Pass your Sprout certification
- Pass your mock call certifications with your mentor and your manager
- Shadow Onboarding Manager and Onboarding Consultants calls to learn success strategies and positioning
Within 3 months youll start hitting your stride by:
- Complete the new hire mentor program showing successful command of the Sprout product and how to drive customers towards success with the tools
- Work up to full funnel of about 50 customers
- Have a marked impact on product adoption levels for customers that you engage with
Within 6 months youll be making a clear impact through:
- Meet agreed-upon goals and targets relating to activity levels product adoption
- Begin to expand customer type in terms of size industry location etc.
Within 12 months youll make this role your own by:
- Continue to meet and exceed goals and targets relating to daily activity and product adoption in addition to positively influencing customer retention
- Obtain (solicited and unsolicited) peer and customer feedback
Of course what is outlined above is the ideal timeline but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
Were proud to regularly be recognized for our team product and culture. Our benefits program includes:
- Insurance and benefit options that are built for both individuals and families
- Progressive policies to support work/life balance like our flexible paid time off and parental leave program
- High-quality and well-maintained equipmentyour computer will never prevent you from doing your best
- Wellness initiatives to ensure both health and mental well-being of our team
- Ongoing education and development opportunities via our program employee-led diversity equity and inclusion initiatives and mentorship programs for aspiring leaders
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members
Candidates for this remote work opportunity must be based in the Philippines. If you are based in another location within APAC we arent able to hire in your location at this time; however if youd like to stay in touch with us in case that changes in the future please apply and well save your application for possible future consideration.
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Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and where applicable for required governmental reporting. For more information please review Sprouts Global Applicant Privacy Notice.
Required Experience:
Contract
Key Skills
- Sales Experience
- Direct Sales
- Hyperion
- Financial Services
- Financial Concepts
- Banking
- Oracle EBS
- Securities Law
- Peoplesoft
- Oracle
- Financial Management
- Workday
About Company
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