User Researcher

Role: User Researcher

Location: London/Remote

Contract/Perm: Perm

Start Date: ASAP

Clearances: Internal Background Check (DBS) / Eligible for Security Clearance

About Us:

Solirius Reply part of the Reply Group delivers technical consultancy and application delivery to our clients in order to solve real world problems and allow our clients to respond to an ever-changing technical landscape. We partner closely with our clients embedding our consultants into their businesses in order to provide a bespoke service allowing us to truly understand our clients needs.

It is this close collaboration with our clients that has enabled us to grow rapidly in recent years and will drive our ambitious future growth plans. We currently have over 300 consultants working with a variety of key clients from both the public and private sectors such as the Ministry of Justice Department for Education FCDOS UEFA International Olympic Committee and Mercedes Benz; with plans to increase our client base further in the near future.

We operate as a flat organisation and believe in trusting and supporting our team to operate independently. We pride ourselves on being specialists at what we do making the most of our consultants expertise in their fields in order to provide a best-in-class service to our clients. All our consultants have the opportunity to work on a range of different projects providing a broad range of knowledge on which to develop their careers and progress in the direction they choose.

About You:

You are a motivated and adaptable professional with a strong analytical mindset and a passion for using technology to solve real-world problems. You enjoy working in collaborative agile teams and take pride in delivering high-quality solutions that make a tangible impact. With strong communication skills and a consultative approach youre comfortable engaging with clients understanding their needs and translating them into effective outcomes. You understand and align with Solirius

The role

Were looking for a User Researcher to join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector clients.

Youll be a great listener and communicator with a creative structured and logical approach towards understanding problems and designing inclusive human-centred experiences.

Were specifically looking for a pragmatic team player with an appreciation of both business and user needs whos keen to develop their T-shaped skills and is not afraid to take on new challenges.

Requirements

• You have demonstrable experience of developing and carrying out user research plans that produce relevant insights and evaluation of experiences and outcomes.
• Youre experienced in a range of user research methodologies and broader research approaches.
• You know how to map and engage with different stakeholder groups.
• You understand how to carry out research responsibly and ethically ensuring protection of participant privacy.
• You understand the importance of inclusive research and can demonstrate creative approaches for recruiting a diverse range of research participants.
• Youve worked with other disciplines to define hypotheses and test concepts helping shape new products services and experiences.
• Youve managed remote and in-person usability testing throughout the agile development lifecycle.
• Youre able to lead and participate in the analysis and synthesis of research data and findings and communicate insights in an engaging and concise way to engage stakeholders in data-informed decisions.
• You can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements.
• Youre able to support and coach teams and stakeholders in the use of a range of user research methods analysis and synthesis techniques and approaches to presenting and sharing -centred design and agile working

• Youre able to produce concise artefacts (e.g. personas journey maps user stories) to help communicate user and business needs.
• Youre experienced at working with agile development teams and stakeholders to co-design and deliver products and services to meet user needs
• You advocate for and ensure high standards of usability accessibility and inclusivity for products and services.
• Youve a detailed understanding and experience of working to the Government Service Standard. (desirable)Communications and productivity

• You have excellent verbal/written listening and facilitation skills and are confident in communicating with stakeholders at all levels.
• You have the technical literacy to understand (at a high-level) technical processes concepts and constraints.
• You have the ability to recognise and work within project constraints supporting colleagues to ensure delivery of value to the client and their users.
• Youre keen to support the development of Solirius internal culture tools processes and growth opportunities.

Benefits

• Competitive Salary
• Bonus Scheme
• Private Healthcare Insurance
• 25 Days Annual Leave Bank Holidays
• Up to 10 days allocated for development training per year
• Enhanced Parental Leave
• Paid Fertility Leave (5 Days)
• Statutory & Contributory Pension
• EAP with
• Gym Membership Benefits
• Flexible Working
• Annual Away Days/Company Socials