Senior Design Researcher

Ensera Design is a world-class user-centred innovation and product development consultancy specializing in the medical and consumer health sectors with offices in Bristol Colorado and New Jersey. As part of Ensera we collaborate globally with contract manufacturing facilities in Europe the USA and Asia.

About the role

Were looking for a Senior Design Researcher to join our growing team. This is a pivotal role focused on discovery and explorationunderstanding the what and the why behind user behaviour and translating insights into actionable opportunities for product design and development.

Its important that you have a passion for healthcare as well as user research. Youll be excited about the diversity of projects and topic areas that working in a consultancy brings and be comfortable with the natural peaks and troughs that come with this.

Youll lead large-scale cross-expertise projects as well as smaller research-only projects managing budgets and delivering high-quality work. Your responsibilities will include:

• Leading recruitment project setup and logistics

• Conducting desk research on topics and trends creating clear territories to inspire ideas.

• Moderating qualitative user research with confidence and empathy

• Occasional need to draft & analyse simple quantitative surveys

• Facilitating engaging workshops with clients and internal teams

• Capturing (or brief the capture of) compelling video & photo footage of insight and discovery (including behind the scenes footage)

• Analysing observations and synthesising actionable insights

• Creating engaging presentations experience maps infographics or service blueprints

• Presenting effectively to clients and internal teams

• Collaborating across departments to achieve the best outcomes

• Raising the bar for research and strategy through new methods and deliverables

• Leading proposal writing

• Supporting briefs and sales opportunities suggesting new approaches and methods

• Delivering thought leadership e.g. conference presentations articles webinars

• Ensuring compliance with QMS and GDPR requirements

• Occasional travel in the UK and overseas (1015% of your time)

• Helping to develop the team by coaching and mentoring junior colleagues.

Your skills and experience

Whilst you do not need to meet all of these points please ensure you meet the majority of them before making an application:

• Considerable consultancy experience leading cross-expertise projects as well as smaller research-only projects preferably at a product design consultancy.

• Experience working with creative & technical experts across multiple areas.

• Experience and/ or passion for the healthcare sector.

• Experience of leading global contextual research creating screeners and organising recruitment.

• Experience of moderating research sessions and facilitated discussions.

• Experiencing of planning and facilitating workshops.

The salary for this role is 51000 to 62500. You will be asked to provide your preferred salary as part of your application.

Why work with us

We offer interesting and varied work combined with a supportive team culture to provide a stimulating environment where you will have the opportunity to develop and learn from others. We offer flexible working policies where working patterns are agreed with our line managers taking into account the role needs of the individual and the team.

We recognise that we are only as good as our people and we know how important it is to support our team.

We offer:

• Performance-related company-wide bonus.

• Flexible hybrid working in line with our core hours (MonThu 9:30am12:00pm & 2:00pm4:00pm; Fri 9:30am12:00pm).

• Private healthcare for you and your family.

• Enhanced maternity and paternity leave.

• Salary exchange pension scheme.

• 25 days of annual leave plus the option to purchase up to one working week and additional days for length of service.

• Access to our Employee Assistance Programme and digital wellbeing platform.

• Cycle to Work & Electric Vehicle Lease schemes.

• Death in service (x4 gross salary).

• Training and development opportunities including dedicated learning days and regular knowledge-sharing sessions.

• A free lunch the first Monday of every month alongside our company-wide meeting.

• Free breakfast every Wednesday and plenty of opportunities to socialise including team-organized activities summer and Christmas parties and more.

About us

Our Bristol office is based in an iconic Grade II listed building in the heart of the city. Our vibrant workspace houses state-of-the-art labs a design studio usability suites and collaborative meeting spaces. Nestled in a lively neighbourhood with independent shops were just a short walk from Park Street the Harbourside and St. Nicks Markets.

We are proud of our values:

• Find a way:We work as one team combining our knowledge and experience to unite around a shared goal. We trust each other and do whats needed to get things done and exceed expectations.

• Pull together:We believe anything is possible. When faced with challenges we take the initiative using our creative spirit and determination to find bold solutions and deliver results that move us forward.

• Care:We act with integrity take pride in our work and support each other. We each play our part to make a positive impact for our customers our colleagues and our planet.

Our diverse multidisciplinary design and product development team spans research design human factors engineering prototyping manufacturing and beyond. Together we deliver cutting-edge solutions for clients ranging from global leaders to innovative start-ups with a particular focus on medical devices drug delivery orthopaedics and diagnostics.

Do we sound like a good match for you

If youd like to discuss the role or would like to discuss any reasonable adjustments you may need to make your application wed love to hear from you. If you think you might be the right person for us but want an informal chat first then get in touch via.

Please note we reserve the right to close the vacancy if we have a high level of applications. We look forward to hearing from you!

We believe that designing for people means including all people starting with the team behind the work. Our human-centred design ethos is rooted in empathy and our values pull together find a way and care guide us in building a team that reflects the diversity of the world we design for.

We know that different perspectives lead to better ideas stronger collaboration and more meaningful outcomes. If you meet the skills and experience for this role we welcome your application whatever your background identity or path into design. What matters to us is that you share our belief in purposeful people-first design.