Technical Support Engineer

Valencia - Spain

Monthly Salary: Not Disclosed

Experience Required: 3-5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Zoho Corporation is a leading provider of SaaS products empowering businesses worldwide with innovative solutions. We are seeking a dedicated Technical Support Engineer to join our team and provide exceptional support to our customers in the European market.

Are you a proactive and technically minded professional who enjoys solving complex challenges for customers As a Technical Support Engineer youll play a key role in helping businesses develop and optimize solutions using our suite of software products. Youll assist customers in configuring integrations building automations and resolving technical issues efficiently ensuring they get the most value from our platform.

As part of our team you will be on the front lines helping our European customers succeed.

Your day-to-day will involve:

Becoming a subject matter expert on Zohos suite of business applications mastering their features configurations and integration capabilities.
Serving as a trusted technical advisor for our Spanish-speaking customers via phone chat and email providing in-depth troubleshooting and solution guidance.
Collaborating with cross-functional teams to investigate complex technical scenarios reproduce issues and drive timely resolutions.
Assisting customers in configuring integrations and automations to optimize their workflows and validate proof-of-concept solutions.
Contributing to a culture of continuous improvement by documenting best practices refining internal processes and sharing knowledge across teams.
Maintaining accurate case records and insights to help enhance both customer experience and product quality.

Requirements

35 years of experience in technical support SaaS support or system administration roles.
Fluent proficiency in Spanish and a strong command of English both written and verbal. This is mandatory for supporting our key market.
Strong technical understanding and familiarity with SaaS environments; experience configuring integrations automations or API-based workflows is an advantage.
A natural ability to solve problems and analyse complex issues.
An adaptable mindset and a willingness to learn new product features quickly.
Comfortable working in a collaborative in-office environment.

Bonus Skills

Basic programming or scripting knowledge.
Experience working with REST APIs.
Familiarity with database concepts.
Experience configuring or troubleshooting SaaS integrations.

Benefits

Competitive salary package aligned with candidates qualifications experience and the market value of the role.
Supportive and inclusive team and colleagues.
MacBook mobile and paid SIM.
Company provided lunch.
Permanent Contract after the successful completion of the probationary period.
A vibrant international environment.
Reimbursement of approved business expenses.
Opportunity to work with a global team and contribute to the growth of a leading technology company

Please note that this role is based in Valencia and will require periodic travel.

It is important for the applicant to hold a national or EU passport have a valid work authorization. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.

Together lets shape the future of business software!

Required Skills:

Requirements 3-6 years of experience in solution consulting or a similar role within the SaaS industry specializing in CRM or customer experience products. Proven track record of successful solution delivery to enterprise clients. Strong understanding in SaaS industry especially working on products including but not limited to CRM Helpdesk software its implementation and its impact on customer engagement and business processes. Excellent communication presentation and interpersonal skills capable of working collaboratively in a client-focused environment. Strong analytical and problem-solving skills with a consultative approach to addressing client needs. Fluency in English and French is mandatory for this role Ability to travel as needed to meet with clients attend conferences and lead engagements. Competitive salary package aligned with candidates qualifications experience and the market value of the role Supportive and inclusive team and colleagues MacBook mobile and paid SIM Company provided Lunch Permanent Contract after the successful completion of the probationary period A vibrant international environment Reimbursement of approved business expense Opportunity to work with a global team and contribute to the growth of a leading technology company It is important for the applicant to hold a national or EU passport have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards. Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together lets shape the future of business software!