RQ00427 Business Analyst Intermediate for Patient Access program

Must haves:

• Minimum 3 years Business Analyst experience in product management and/or IT.
  
• Experience in the software as a service and/or integration implementations with a proven track record of operational success of a product launch and/or product release.
  
• Experience with gathering requirements from cross-functional stakeholders business requirement system documentation and testing.
  
• Excellent communications skills (listening speaking and writing)
  
• Experience with process documentation process mapping techniques and other product customer support documentation
  
• Experience with ITIL (Information Technology Infrastructure Library) Change Management and ITSM (IT Service Management) applications (i.e. Remedy/Helix).
  
• Working knowledge of the Software Development Life Cycle (SDLC) and agile / SCRUM practices
  
• Bachelors degree in Business Health-related fields Engineering Computer Science or related discipline or equivalent experience.
  
• 3 years of experience with process / procedure development and implementation;
  
• 3 years of experience with requirements elicitation and analysis techniques.
  
• 2 years of experience with quality assurance testing
  
• 2 years experience supporting implementation and/or business support for web or mobile based applications
  
• Identity and Access Management experience an asset
  

Responsibilities:

• Document and/or support ongoing business and product requirements.
  
• Lead the finalization of new or enhanced operational procedures and processes.
  
• Continuously seek and identify opportunities for the improvement of deployment operational and processes and procedures.
  
• Identify and address potential challenges or roadblocks promptly to minimize impact on project timelines
  
• Escalate critical issues when necessary collaborating with relevant teams to develop and implement effective solution
  
• Conduct business and client requirement analysis in support of product development operational and/or deployment projects.
  
• Monitor and process requests from existing clients/internal stakeholders and provide frequent product support as required
  
• Educate clients stakeholders and users in the broader health care sector on Patient Access policies key concepts and processes.
  
• Run reports to provide evidence of Service Level Agreements (SLAs) and KPIs
  
• Perform data and user experience analysis in support of program and stakeholder objectives.
  
• Prepare/maintain system documentation user guides process maps operations documents and training manuals.
  
• Provide business and technical content in the development of test plans.
  
• Facilitate participate and/or support business and clinical participation in the execution of test plans.
  
• Collaborate with the team to ensure a consistent approach to executing work assignments.
  
• Collaborate with other cross-functional teams in the delivery of tasks/projects.
  
• Accountable for personal workload and tasks for a specific product in collaboration with cross-functional teams across OH.
  

Desired Skills:

• Exceptional verbal and written communication
  
• Active listening
  
• Relationship building
  
• Organizational and multi-tasking
  
• Interpersonal and negotiation
  
• Team player
  
• Ability to work independently with minimal supervision
  
• Willingness to learn new skills / business knowledge
  

Requirements

Required Skills:

• Strong business process modelling
  
• Strong system analysis principles
  
• Strong critical thinking
  
• Strong problem solving
  
• Solid research
  
• Flexibility and adaptability in a dynamic environment
  

Required Experience / Evaluation Criteria:

Experience with Implementations for SaaS and/or Integration Releases - 35 Points

• Minimum 3 years of experience in software as a service (SaaS) and/or integration implementations.
  
• Proven track record of operational success in product launches and/or product releases.
  
• Look for evidence of direct involvement in launching or supporting digital health or IT products
  

Requirements Elicitation and Analysis Documentation Skills - 25 Points

• Minimum 3 years of experience gathering requirements from cross-functional stakeholders.
  
• Demonstrated ability to produce quality concise documentation for operational processes requirements and deliverables.
  
• Experience with business requirement gathering system documentation and testing.
  

Critical Thinking and Problem-Solving Skills - 20 Points

• Ability to analyze complex problems and propose effective solutions.
  
• Evidence of applying critical thinking in business process modelling system analysis and operational improvements.
  
• Examples of overcoming challenges or roadblocks in previous roles.
  

Ability to Work Independently with Minimal Supervision - 10 Points

• Demonstrated capacity to manage workload and tasks autonomously.
  
• Experience collaborating with cross-functional teams while maintaining accountability for personal deliverables.
  
• References or examples showing initiative and self-direction.
  

Willingness to Learn New Skills and Business Knowledge - 10 Points

• Openness to acquiring new technical or business knowledge.
  
• Examples of professional development upskilling or adapting to new environments.
  
• Evidence of flexibility and adaptability in dynamic settings
  

Deliverables Include but not limited to:

• Product Support
  
• Design and document business processes
  
• Process mapping and optimization
  
• Operational readiness for product releases
  
• Integration with new digital health tools both internal and external
  
• Support risk & issues management
  
• Continuous quality improvement of day to day operations
  
• Collaborate with and support the Senior Product Manager and other members in the team
  
• Provide ongoing support for the Patient Access product as assigned
  
• Develop processes to support stakeholders operational readiness of Ontario Healths Patient Access Solution releases.
  
• Support process development and continuous improvement activities across the Integrated Patient Access team.
  
• Ensure operational readiness for every product release.
  
• Support new integrations and onboarding of services.
  
• Identify and address potential challenges or roadblocks promptly to minimize impact on project timelines.
  
• Adhere to and promoting Ontario Health policies and standards including privacy security and architecture.
  
• Develop knowledge transfer documents and conduct knowledge transfer sessions for all the above deliverables with assigned Ontario Health subject matter experts.
  

Must Haves:

• Minimum 3 years Business Analyst experience in product management and/or IT.
  
• 3 years of experience with requirements elicitation and analysis techniques.
  
• Experience in the software as a service and/or integration implementations with a proven track record of operational success of a product launch and/or product release.
  
• Experience with process documentation process mapping techniques and other product customer support documentation