Customer Success Manager Higher Education

Marshall County, WV - USA

Yearly Salary: $ 80000 - 80000

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

A fantastic opportunity for a Customer Success Manager to join a well-established software company providing innovative solutions to the global education sector. Youll be joining a growing organisation that develops market-leading software used by hundreds of universities and colleges worldwide to enhance student experiences and streamline campus operations. Youll play a pivotal role in ensuring customers gain maximum value from the platformleading onboarding and training nurturing strong client relationships and driving account growth through proactive engagement. This is the perfect role for someone passionate about education technology and who thrives in a relationship-focused consultative position.

Location: Remote across the US (occasional travel to customer sites approximately 20%)

Salary: Up to $80000 per annum uncapped commission annual bonus benefits

Requirements for Customer Success Manager

Strong background working within higher education student housing or campus operations with a deep understanding of their processes and challenges
Solid experience in customer success account management or a client-facing position where youve built long-term relationships and driven customer engagement
Confidence delivering online and in-person training sessions to a range of stakeholders
Proven ability to identify growth opportunities within existing accounts and manage renewals or expansions
Excellent communication and interpersonal skills with a genuine passion for helping customers achieve success
Tech-curious mindset able to quickly learn and articulate how software delivers value in complex environments
Adaptable collaborative and proactive approach to problem-solving

Responsibilities for Customer Success Manager

Act as the main point of contact for a portfolio of clients ensuring high satisfaction and long-term success
Lead customer onboarding product training and ongoing engagement to drive adoption and value realisation
Proactively monitor account health and resolve challenges before they escalate
Collaborate cross-functionally with internal teams to deliver a seamless customer experience
Identify upsell and expansion opportunities managing the full cycle from proposal through to close
Advocate for the customer internally sharing insights that help shape product improvements
Maintain accurate records of customer interactions feedback and progress

What this role offers

The opportunity to join a global tech company making a real difference in the education sector
Autonomy to own customer relationships and directly influence account growth
A collaborative supportive culture where curiosity and innovation are valued

Applications

If you would like to apply for this Customer Success Manager opportunity please send your CV via the relevant link.

Were committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process please highlight this by separately emailing (if this email address has been removed by the job board full contact details are available on our website).

Keywords: Customer Success Manager / Account Manager / Client Relationship Manager / Customer Experience Manager / Customer Advocate / Software Account Manager / Customer Engagement / SaaS / EdTech / CRM / Onboarding / Training / Retention / Upselling / Higher Education / Campus Systems / Student Housing / University Software / Communications / Business Management / Computer Science / Education

This is a remote position.A fantastic opportunity for a Customer Success Manager to join a well-established software company providing innovative solutions to the global education sector. Youll be joining a growing organisation that develops market-leading software used by hundreds of universitie...

This is a remote position.

Strong background working within higher education student housing or campus operations with a deep understanding of their processes and challenges
Solid experience in customer success account management or a client-facing position where youve built long-term relationships and driven customer engagement
Confidence delivering online and in-person training sessions to a range of stakeholders
Proven ability to identify growth opportunities within existing accounts and manage renewals or expansions
Excellent communication and interpersonal skills with a genuine passion for helping customers achieve success
Tech-curious mindset able to quickly learn and articulate how software delivers value in complex environments
Adaptable collaborative and proactive approach to problem-solving

Responsibilities for Customer Success Manager

Act as the main point of contact for a portfolio of clients ensuring high satisfaction and long-term success
Lead customer onboarding product training and ongoing engagement to drive adoption and value realisation
Proactively monitor account health and resolve challenges before they escalate
Collaborate cross-functionally with internal teams to deliver a seamless customer experience
Identify upsell and expansion opportunities managing the full cycle from proposal through to close
Advocate for the customer internally sharing insights that help shape product improvements
Maintain accurate records of customer interactions feedback and progress

What this role offers

The opportunity to join a global tech company making a real difference in the education sector
Autonomy to own customer relationships and directly influence account growth
A collaborative supportive culture where curiosity and innovation are valued

Applications

If you would like to apply for this Customer Success Manager opportunity please send your CV via the relevant link.