Firmware Triage Lead

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

You will be the central owner and analytical leader for the firmware triage process ensuring the swift and accurate resolution of complex deep-level storage issues across our industry-leading product lines. This is a critical technical leadership position where your primary mission is to drive product quality improvements by leading root-cause identification coordinating cross-functional engineering efforts and delivering data-driven insights to executive stakeholders. You will bridge advanced technical debugging with operational excellence to safeguard our customer experience.

WHAT YOULL DO

• Own the End-to-End Triage Workflow: Define manage and optimize the daily triage process acting as the primary point of control to prioritize assign and track all incoming firmware defects specifically within the Direct Flash Module (DFM) and SSD layers.
• Drive Failure Analysis and RCA: Lead the technical investigation into critical firmware failures utilizing your expertise in embedded systems NAND flash characteristics and debugging tools to identify the fundamental root cause and ensure fixes are targeted and effective.
• Synthesize and Present Product Quality Insights: Design maintain and leverage Jira dashboards and analytics platforms to transform raw defect data into actionable reports clearly communicating current product health key quality trends and risk exposure to engineering and product leadership.
• Streamline Engineering Feedback Loops: Apply expertise in CI/CD systems (like Jenkins) and scripting (Python) to automate issue reproduction failure injection and streamline the feedback process between triage development and validation to accelerate time-to-resolution.
• Influence Product Improvement: Continuously collaborate with Engineering Managers to refine triage priorities based on customer impact and business needs and propose systemic process and technical improvements to prevent recurrence of critical failures.

WHAT YOU BRING

• Domain Expertise in Storage Firmware: Strong in-depth technical knowledge of SSD technology NAND flash media characteristics and the Flash Translation Layer (FTL) within embedded storage systems.
• Advanced Debugging and Root Cause Analysis: Highly proficient ability to conduct deep technical failure analysis using standard embedded debugging tools event logs and crash dumps to isolate complex firmware defects.
• Technical Process Leadership: Proven track record of leading managing and optimizing a complex technical triage or debug process across multiple geographically distributed engineering teams.
• Data and Analytics Fluency: Expert capability in using analytics platforms (e.g. Jira filters/dashboards) to process large datasets extract meaningful quality metrics and drive data-informed decisions and communications.
• Scripting for Automation: Solid experience utilizing Python or similar scripting languages to develop tools for issue reproduction test automation and efficient data analysis.

Why Join Pure

This role is your opportunity to become the analytical heart of our storage engineering organization directly influencing the quality and reliability of products trusted by the worlds leading companies. Your impact will be visible immediate and crucial to our continued success.

Are you ready to own the process and drive the insights that keep our cutting-edge storage products operating at peak performance

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

JOIN US AND BRING YOUR BEST.

BRING YOUR BOLD.

BRING YOUR FLASH.