Implementation Specialist

Salt Lake, UT - USA

Monthly Salary: Not Disclosed

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

Lucid Software is the leader in visual collaboration and work acceleration helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do passion & excellence in every area individual empowerment initiative and ownership and teamwork over ego. At Lucid we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely from one of our offices or a combination of the two depending on the needs of the role and team.

Since the companys founding Lucid Software has received numerous global and regional recognitions for its products business and workplace culture. These include being listed to the Forbes Cloud 100 Fast Company Most Innovative Companies Fortune Best Workplaces in Technology and PEOPLEs Companies that Care. Lucids solutions are used by more than 100 million users across the globe making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google GE and NBC Universal and we partner with leaders such as Google Atlassian and Microsoft.

The Scaled Implementation Team within Customer Experience plays an integral role at Lucid Software by setting up each of our customers for long-term success. Each Senior Implementation Specialist (IS) impacts the business by providing the foundation our customers need to use and adopt our suite of products most effectively.

Responsibilities:

Provide a highly-efficient best-in-class onboarding experience for a high-volume segment of new Lucid customers setting foundational success and priming for future growth.
Develop a strong understanding of customers business objectives as well as industry best practices to effectively onboard customers at scale. Utilize this understanding to craft onboarding strategies that facilitate customer success in implementing the Lucid suite of products and achieving their objectives.
Plan coordinate and execute the secure migration of customer data between different data residency regions working closely with clients and internal teams to ensure data integrity and minimal disruption.
Serve as the primary technical point of contact during implementation responding to and resolving a defined scope of technical requests related to setup configuration and user management including (but not limited to) SSO and SCIM configurations integrations account consolidations etc.
Plan participate in and actively manage tests of new onboarding approaches tools and workflows aimed at improving efficiency reducing time-to-value and increasing Lucid key performance indicators.
Required work in office on Tuesdays and Thursdays to more effectively collaborate with other colleagues in the Revenue Organization.

Requirements:

Bachelors degree with strong academic performance
Proven ability to rapidly master complex software and a genuine drive to become a subject matter expert on the Lucid suite of products and our partner integrations.
Meticulous attention to detail with experience managing multiple projects competing priorities and project timelines.
Demonstrated consultative approach to communication; able to guide discussions listen attentively to uncover root challenges and ask thoughtful questions that foster trust and clarity.
Strong communication skills both written and verbal with a demonstrated ability to create and deliver presentations that translate complex technical subjects for non-technical end users.

Preferred Qualifications:

2 years of experience in a client-facing role; preferably in an implementation customer success technical solutions or technical support capacity.
A strong technical aptitude and passion to become a subject matter expert on the Lucid suite of products and our partner integrations.
Experience in one or more of the following areas is a plus: innovation organizational agility software architecture digital transformation cloud migration product. development digital transformation change management Hybrid work etc...
Previous experience working in a SaaS environment or large enterprise preferably in a client-facing position.
Empathy and a passion for problem-solving.
Outstanding task management skills across a varied set of responsibilities in a fast paced high-volume environment.
Ability to thrive in a fast-paced start-up-type environment.
Bias towards finding solutions vs. shutting down ideas.
Ability to drive complex projects to completion.

#LI-MK1

Required Experience:

Responsibilities:

Provide a highly-efficient best-in-class onboarding experience for a high-volume segment of new Lucid customers setting foundational success and priming for future growth.
Develop a strong understanding of customers business objectives as well as industry best practices to effectively onboard customers at scale. Utilize this understanding to craft onboarding strategies that facilitate customer success in implementing the Lucid suite of products and achieving their objectives.
Plan coordinate and execute the secure migration of customer data between different data residency regions working closely with clients and internal teams to ensure data integrity and minimal disruption.
Serve as the primary technical point of contact during implementation responding to and resolving a defined scope of technical requests related to setup configuration and user management including (but not limited to) SSO and SCIM configurations integrations account consolidations etc.
Plan participate in and actively manage tests of new onboarding approaches tools and workflows aimed at improving efficiency reducing time-to-value and increasing Lucid key performance indicators.
Required work in office on Tuesdays and Thursdays to more effectively collaborate with other colleagues in the Revenue Organization.

Requirements:

Bachelors degree with strong academic performance
Proven ability to rapidly master complex software and a genuine drive to become a subject matter expert on the Lucid suite of products and our partner integrations.
Meticulous attention to detail with experience managing multiple projects competing priorities and project timelines.
Demonstrated consultative approach to communication; able to guide discussions listen attentively to uncover root challenges and ask thoughtful questions that foster trust and clarity.
Strong communication skills both written and verbal with a demonstrated ability to create and deliver presentations that translate complex technical subjects for non-technical end users.

Preferred Qualifications:

2 years of experience in a client-facing role; preferably in an implementation customer success technical solutions or technical support capacity.
A strong technical aptitude and passion to become a subject matter expert on the Lucid suite of products and our partner integrations.
Experience in one or more of the following areas is a plus: innovation organizational agility software architecture digital transformation cloud migration product. development digital transformation change management Hybrid work etc...
Previous experience working in a SaaS environment or large enterprise preferably in a client-facing position.
Empathy and a passion for problem-solving.
Outstanding task management skills across a varied set of responsibilities in a fast paced high-volume environment.
Ability to thrive in a fast-paced start-up-type environment.
Bias towards finding solutions vs. shutting down ideas.
Ability to drive complex projects to completion.

#LI-MK1

Required Experience: