Service Dispatcher
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Job Location:
Glendale, WI - USA
Hourly Salary:
USD 20 - 22
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
The Service Dispatcher serves as the central coordinator for all incoming service requests ensuring that client issues are prioritized assigned and resolved effectively. This role is responsible for managing the scheduling of the technical support team optimizing resource allocation and maintaining strong communication with clients. The Service Dispatcher plays a key role in delivering an exceptional client experience and supporting technical operations.
Primary Duties and Responsibilities
- Schedule and dispatch technicians for service tickets and on-site visits.
- Manage technician schedules and dispatch work efficiently to maximize productivity and minimize downtime.
- Balance workloads between helpdesk field and project resources.
- Serve as a key point of contact for clients regarding ticket status and scheduling.
- Ensure client satisfaction by maintaining transparency and empathy in all interactions.
- Monitor service boards and dashboards to maintain proper ticket flow and technician utilization.
- Ensure the assignment of the right resources for priority tickets
- Escalate issues when appropriate to maintain service quality and meet client expectations
Qualifications
- 2 years in the IT industry preferred.
- 5 years working directly with clients.
- Pleasant phone voice and demeanor
- Outgoing and confident personality
- ConnectWise experience is a plus.
- Ability to work with limited direction.
- Strong client and team interaction focusing on:
- Communication
- Problem Solving
- Excellent verbal and written communication skills
Education
Associates degree or equivalent experience in the position requirements.
Transportation
Must have a reliable vehicle valid drivers license and valid insurance.
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
River Run is a full-service IT firm in the Greater Milwaukee Area. We partner with small to medium sized businesses on a full-suite of managed network services and IT support.
