Recruitment & Operations Administrator Campus Services 106586 Grade 4

Position Details

Campus Services

Location: University of Birmingham Edgbaston Birmingham UK

Full time starting salary is normally in the range 27166 to 28768 with potential progression once in post to 32145

Grade: 4

Full Time Fixed Term contract up to November 2026

Closing date: 23rd November 2025

This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager.

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years andweare equally proud to be recognised as a leading global want to attract talented people from across the city and beyond support them to succeed and celebrate their success.

We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full almost 5000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai there are plenty of opportunities foryou to be able to develop yourcareer at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas innovation and warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we areand how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and depending on the role we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible addition you will receive a generous package of benefits including 40 dayspaid holidaya year one paid day a year for volunteering occupational sick pay and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus including main bus routes and a train station on campus we have a state-of-the-art sports centre with pool shopsplaces to eat and drinkour own art gallery museum and botanical gardens.

Find out more about thebenefits of working for the Universityof Birmingham

Background

Campus Services (CS) employs over 900 staff with a turnover exceeding 65m in the last financial year. CS plays a key role in the quality of the student staff and visitor experience providing services across diverse areas such as the Universitys sporting facilities food and beverage cleaning conferencing hotel operations day nurseries Portering post branded and own-brand retail outlets visitor services and attractions (e.g. Winterbourne House & Gardens) student housing transport waste disposal and recycling. CS is a highly commercial organisation operating within the University context and has an ambitious strategic agenda in terms of growing our service profile across both our Birmingham and Dubai campuses.

Worklink is the University of Birminghams on campus student casual work recruitment service dedicated to helping students find flexible work on campus while they study. Our service enables students to earn money while they study develop new skills through working in University roles and boosting their employability. We support University managers with our recruitment expertise to help them to find the best student candidates for their vacancies.

Role Summary

The purpose of this role is to support Worklink in developing and maintaining a student casual work service working to place students across a range of University departments and roles on campus and provide end-to-end administration support for student casual workers.

The post holder will contribute to end-to-end service administration support within the Worklink Team. You will ensure that advice and guidance provided are professional and customer focused at all times within our agreed service role will involve liaising with a range of University stakeholders usually being the first point of contact for customers so a professional and customer service focused outlook is required.

The end-to-end process consists of two main areas: recruitment and onboarding with the work being split into separate sections of the team. While the post holder will primarily work within the Recruitment section there will be occasions where they will need to take on responsibilities typically handled by the onboarding section.

Main Duties

• Managing recruitment campaigns including advertising jobs shortlisting issuing casual work offers and liaising with hiring managers to support them through the recruitment process.
• Responding to queries in-person as well as via the Worklink Portal and telephone and escalating where appropriate.
• Working collaboratively with the Worklink team to ensure recruitment and payroll deadlines are met.
• Ensuring full compliance with employment legislation (Right to Work checks working hours assignment duration) and internal University policies.
• Liaising with stakeholders including hiring managers HR Payroll and the IT Service Desk.
• Attending events to promote the Worklink service to students.
• Contributing to regular team meetings one-to-ones and performance reviews ensuring that own skills are aligned to team department and University requirements.
• Providing support and cover for other Worklink team members during demanding workloads and absence as part of own personal development.
• Ensuring own activity meets agreed SLAs milestones and KPIs.
• Conduct data entry onboarding tasks including processing casual assignments on the system ending assignments conducting DBS checks when required for the job role.

Required Knowledge Skills Qualifications Experience

• Experience of working in a recruitment role.
• A strong customer service focus and proactive approach to resolving queries.
• Excellent communication skills and ability to adapt to a diverse range of customers.
• Ability to work independently and manage own workload including reacting to ever changing priorities within a fast-paced environment.
• Excellent IT Skills including Microsoft Office and ability to learn new software and processes.
• Resilience when working under pressure.
• Excellent attention to detail.
• GCSEs to a minimum of grade C/4 in English and Mathematics grade C minimum (or equivalent level 2 qualification).
• Able and willing to work flexibly. Normal office hours are between 8:30am and 5pm Monday to Friday however some evening work will be required during peak periods. Additionally the post holder is expected to work on weekends when events occasionally take place.

Dimensions

You will not be required to line manage anyone in this role or manage a budget.

Planning and Organising

You will be required to manage and prioritise a varied workload to deliver within required time frames. There is also a need to maintain an awareness of activity across the department and wider University as appropriate.

Problem Solving and decision making

You will be working under the direction of a senior manager but with the autonomy to deliver the outputs required. You will be working within the framework of existing policies processes and procedures for the department. You will take day to day decisions on what advice to give and for responding to and resolving queries.

Internal and External relationships

This role will be liaising with internal colleagues and stakeholders and external stakeholders as well with an expectation on maintaining good working relationships with all.

Informal enquiries to Rami Khayal email:

View our staff values and behaviours here

We believe there is no such thing as a typical member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability which is a key part of our strategy. You can find out more about our work to create a fairer university for everyoneon our website.