Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Product Operations Manager Boarding

Location: Remote

Role Overview

The Product Operations Manager plays a critical role in enabling product teams to operate effectively efficiently and with scale within our Boarding Product team. Boarding encompasses both legal/credit boarding (i.e. merchant registration verification and underwriting) as well as the technical set-up required to enable processing. This role ensures that tools processes and data practices across the product lifecycle are optimized to support decision-making and successful delivery. You will collaborate with product engineering analytics and go-to-market partners to streamline workflows improve reporting and foster a culture of data-driven product development.

The ideal candidate is detail-oriented organized and collaborative with experience in process design tooling and stakeholder management within a product-led environment.

Key Responsibilities

Operational Excellence & Process Improvement

• Support the execution and continuous refinement of our Product Ways of Working (PWoW) including governance cadences decision gates and review forums.
  

• Document maintain and improve standard processes playbooks and templates for intake prioritization planning and delivery.
  

• Identify and implement process improvements to increase team efficiency and consistency.
  

• Partner with leadership to ensure operational readiness for new initiatives.
  

Tooling & Data Enablement

• Administer and optimize product tools (e.g. Jira Product Discover Jira Confluence Pendo etc.) to support intake roadmapping execution and measurement.
  

• Ensure tool usage and reporting meet the needs of product teams and leadership including dashboards roadmaps and KPI scorecards.
  

• Spearhead the use of the tools for the product team to ensure optimal and consistent utilization.
  

Data-Driven Insights

• Support definition tracking and reporting of KPIs and OKRs for product and operational success.
  

• Partnering with teams to develop dashboards and regular reports to provide visibility into product performance customer behaviors and delivery health.
  

• Partner with product managers and analysts to ensure data consistency and accuracy.
  

• Automate reporting where possible to improve efficiency.
  

Cross-Functional Collaboration & Communication

• Act as a connector between product engineering analytics and go-to-market teams ensuring alignment on priorities and timelines.
  

• Communicate tool updates process changes and best practices to stakeholders.
  

• Facilitate knowledge sharing and training across product teams.
  

• Represent product operations in cross-functional projects and forums.
  

Qualifications

• 35 years of experience in product operations product management or program/project management within a product-led organization.
  

• Familiarity with modern product management methodologies (e.g. agile/scrum empowered teams customer discovery).
  

• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
  

• Proficiency with product management and collaboration tools (Jira Product Discovery Jira Confluence Aha! Pendo Miro etc.).
  

• Strong analytical skills with experience in reporting and data visualization tools (Tableau Power BI or similar).
  

• Excellent communication and collaboration skills with ability to work across functions and influence without authority.
  

• Bachelors degree in business operations or a related field.

What Success Looks Like

• Product teams consistently follow clear efficient processes that improve delivery outcomes.
  

• Leaders have access to accurate timely dashboards and reporting to guide decisions.
  

• Tools and workflows are optimized integrated and easy for teams to use.
  

• Collaboration across product engineering and business teams is smooth and productive.
  

Why Join Us

Join Global Payments and be at the forefront of shaping the future of merchant onboarding. As the Manager of Product Operations you will lead product operations in a domain that is vital to how businesses start their journey with us. Youll work with world-class engineers risk analysts designers and business teams to create a streamlined secure and scalable intake process that drives company growth.

At this time we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .