Head of Bingo Chat Moderation

Ready to level up your career

Are you a people-focused leader who turns complex operations into seamless experiences Were looking for a Head of Chat Moderation to enhance performance efficiency and player engagement through strong leadership and innovation.

Your influential mission. You will...

• Lead and develop the Chat Moderation team to deliver a safe compliant high-quality chat experience.
• Set and execute a clear moderation strategy; optimise tools workflows and automation with QA Training Product and Ops.
• Champion player protection consistent standards and continuous improvement; build an inclusive high-performance culture.
• Deliver measurable impact across operational excellence community satisfaction and commercial outcomes.
• Identify and implement opportunities to monetise the chat moderation function to increase revenue and profitability.

Qualifications :

Components for success. You...

• Have a background in community engagement live operations or customer moderation at scale.
• Have proven operational experience in optimising efficiency and cost.
• Proven success in building or transforming chat moderation teams or tools.
• Think commercially and strategically turning insight into measurable results.
• Communicate clearly and influence decisions across teams and stakeholderseven in high-pressure situations.
• Lead initiatives that streamline processes scale automation and improve moderation quality.
• Align business needs with technical delivery through cross-functional collaboration champion learning and accountability.

Youll get extra points for...

• Having experience in gaming especially in Bingo.
• Possessing a commercial mindset with experience in identifying and delivering monetisation opportunities within community or service environments.

Additional Information :

Thrive in a culture that values...  

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth. 
• Employees health and well-being through comprehensive health and dental insurance plans life insurance MultiSport card employee assistance program food travel and wellness allowances. 
• Work-life balance by providing 25 days of paid annual leave allowing you to relax and recharge. 
• Continuous growth with company-sponsored seminars training programs social activities and events guiding your professional journey and helping you achieve your career goals. 
• Celebrating life events with additional bonuses such as newlywed and baby bonuses. 

PLAYTECH MANAGED SERVICES 
Established in 2007 in Sofia Bulgaria Playtech Management Services a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals fostering a culture of collaboration respect and support. Specializing in customer support and risk management services for leading gaming platforms worldwide our teams boast industry-leading response times and expertise. At Playtech Managed Services we prioritize the personal and professional development of our team members offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success and in return we invest our passion in them. We provide a fun creative rewarding and inspiring environment where individuals have the freedom to express themselves. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work. 

Remote Work :

No

Employment Type :

Full-time