Product Support Engineer

Sourgum is transforming the $100B waste and recycling industry through cutting-edge technology that makes waste removal simpler smarter and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costssaving our customers an average of 20%. Leveraging proprietary datasets an advanced operating system and a carefully curated network of 5000 trusted vendors we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts.

Were a fast-growing venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry and were just getting started. Our investors include Spark Capital Founder Collective Suffolk Technologies 186 Ventures and River Park Ventures the same funds that backed category-defining companies like Slack Anthropic Uber Venmo and Amazon Pharmacy.

If youre driven by the opportunity to build something groundbreaking wed love to meet you.

The Role:

Were looking for a Product Support Engineer who thrives on solving complex problems and improving the stability of our platform. This role is focused on debugging maintaining and improving our existing codebase not testing or identifying bugs but actually fixing them. Youll work closely with QA and the Engineering team to ensure issues are resolved quickly and permanently helping deliver a more stable and reliable experience for our users.

What youll be doing:

• Investigate reproduce and resolve software bugs identified by QA customers or internal teams.

• Dive deep into the codebase to identify root causes design effective fixes and prevent regressions.

• Collaborate with Support and Engineering to triage issues and prioritize fixes.

• Write high-quality maintainable code that improves stability and performance.

• Contribute automated tests or monitoring to ensure long-term reliability.

• Participate in code reviews and contribute to improving overall code quality and technical debt reduction.

• Document bug patterns fixes and debugging techniques for internal knowledge sharing.

• Occasionally support production hotfixes or emergency patch releases in coordination with DevOps or SRE.

The qualifications you need:

• 3 years of professional software engineering experience (or strong equivalent skills).

• Proficiency in one or more modern programming languages (e.g. Python JavaScript/TypeScript Node Go C#).

• Strong debugging skills comfortable reading unfamiliar code logs and stack traces.

• Understanding of software lifecycle CI/CD pipelines and version control (Git).

• Experience working with QA or support teams on issue resolution.

• Curiosity and persistence in root-cause analysis you like making things right more than starting from scratch.

• (Nice to have) Experience with observability tools (e.g. Sentry Datadog Grafana) or issue trackers (e.g. Jira Linear).

Benefits

• Company stock options as part of your compensation package giving you the opportunity to share in our companys success and build long-term financial growth.

• A positive and collaborative work environment with a focus on innovation and sustainability.

• Comprehensive benefits package including health insurance (medical dental vision LTD Life Insurance etc.) retirement plans (401K) and paid time off.

• Access to hundreds of gyms studios and wellness appsall through one easy membership provided by your Wellhub.

• yearly Personal Development Budget

• Opportunities for professional development and career advancement within a growing company.