Content Designer AI Core

Palo Alto, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Us

Nu is one of the largest digital financial platforms in the world with more than 122 million customers across Brazil Mexico and Colombia. Guided by our mission to fight complexity and empower people we are redefining financial services in Latin America and this is still just the beginning of the purple future were building.

Listed on the New York Stock Exchange (NYSE: NU) we combine proprietary technology data intelligence and an efficient operating model to deliver financial products that are simple accessible and human.

Our impact has been recognized by global rankings such as Time 100 Companies Fast Companys Most Innovative Companies and Forbes Worlds Best Bank. Visit our institutional page help us grow and fight complexity we are looking for an experienced Content Designer to join our Design team.

About the role:

The private banker speaks with millions of customers literally. Every word tone and nuance defines whether people feel helped seen and trust this relationship. As Lead Content Designer youll shape the AIs voice personality and communication framework turning intelligence into clarity and care. Youll co-create the products linguistic design alongside product design and data science partners ensuring the AI communicates responsibly consistently and delightfully.

Once here you will:

Build content frameworks that scale tone models message libraries content systems safety guidelines content structure.
Define and evolve the voice and tone of Nubanks AI warm intelligent empathetic and trustworthy. Build consistent prompts and governance across different use cases.
Collaborate with prompt engineers data scientists and UX designers to train and evaluate the AIs language outputs.
Partner with the Sr Design Manager and Content peers to create content standards and rituals for review iteration and quality.

What do you need to be part of the team

Experience in product content design UX writing or conversational design ideally in AI or fintech.
Understand how data and AI models work and can translate that complexity into tangible prompts and guidelines.
Comfortable designing at system level not just writing copy but shaping frameworks and training data guidance.
Craft clear precise language while adapting tone to different emotional or contextual states.
Think inclusively and globally designing language for scale across cultures and contexts.

Desirable tool management:

Figma sketch or alike prototyping platform knowledge.
Notion or other types of dynamic content documentation.
Typeform or alike written research experience.
Miro or similar white boarding tools for workshopping.

Something very important we would like to mention: if you think that you do not meet all and every one of these requirements please apply. We would love to meet you and we know that each person has a different experience. We have different projects and goals perhaps your professional experience fits one of them!

Benefits

Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
Extended maternity and paternity leaves
401K
Saving Plans - Health Saving Account and Flexible Spending Account
Work-from-home Allowance
Relocation Assistance Package if applicable.

Work Model for this Role

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week on strategic days designed to maximize team connection and collaboration. For more details visit

About UsNu is one of the largest digital financial platforms in the world with more than 122 million customers across Brazil Mexico and Colombia. Guided by our mission to fight complexity and empower people we are redefining financial services in Latin America and this is still just the beginning of...