UpSkill is a recruitment agency ready to go the extra mile to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support.

We believe that being friendly is the best policy and thats why we are eager to help you through the whole lifecycle of recruitment. Our team comes with 15 years of recruitment experience behind its back. At any given moment we can offer multiple opportunities from different companies in need of a wide variety of talent.

If you are interested in starting a new job we will present you with multiple opportunities will be there to answer all your questions help you prepare for interviews and tests provide essential feedback and even guide and support you through the process of recruitment up to the first day at your new job. We support both large international and local companies in growing their business providing them with the best talent to help them succeed!

Our current client is an US IT services company with business entity in Bulgaria. On their behalf we are currently looking for a Support Engineer on a fully remote model of work. If you are curious about this exciting opportunity then this might be the chance you have been waiting for!

Responsibilities:
- Troubleshoot customer-reported issues across legacy and next gen platforms.
- Apply code or data fixes where appropriate to restore functionality quickly.
- Provide engineers with rich actionable context when escalation is needed.
- Be the voice of the customer inside engineeringensuring issues are prioritized and understood.
- Communicate clearly with Customer Support and Development teams to keep everyone aligned.
- Help maintain a highly available platform used 24/7 by hundreds of businesses.
- Monitor debug and pitch in on paying down tech debt to keep things stable and future-ready.
- Show up in daily standups ad hoc video calls and Slack with proactive communication.
- Embrace overcommunicationnever leave teammates guessing.
- Willing to work those US hours.

Qualifications:
- 3 years in software engineering or support engineering.
- Familiarity with ES6/NodeJS & Core.
- Experience with SQL and GraphQL queries.
- Confident debugging across backend and frontend systems.
- Comfortable in cloud environments (Google Cloud Azure or similar)
- Exceptional English and Communication skills.

The company offers:
- Competitive Compensation: Based on your skills and experience.
- Professional Growth: Exposure to modern and legacy stacks third-party integrations and customer-facing engineering.
- Remote-First Culture: Flexibility autonomy and a healthy work-life balance.
- Impact & Ownership: In a small fast-moving team your work directly shapes customer outcomes.
- Culture that Clicks: We value curiosity accountability respectful debate and yesgeeking out over problems until theyre solved.

We welcome the opportunity to learn more about you!
Please send your CV in English.
Please note that only short-listed candidates will be contacted.
License No.2826. We will treat your application with full confidentiality!

GrowFlow is a leading provider of business management and compliance software for the legal cannabis industry. We serve licensed cannabis operatorscultivators processors distributors and retailersby offering powerful easy-to-use tools that streamline operations ensure regulatory compliance and support business growth. Our platform is designed to simplify every stage of the cannabis supply chain. With dedicated solutions for both Wholesale and Retail operators GrowFlow enables users to manage inventory sales compliance reporting and customer relationships in one seamless system. For clients operating in states with mandatory seed-to-sale tracking GrowFlow integrates with systems like Metrc and BioTrack ensuring accurate real-time reporting and peace of addition to our software GrowFlow is known for its exceptional Customer Experience team offering responsive support onboarding and educational resources that empower our customers to succeed. By combining automation compliance expertise and user-friendly design GrowFlow helps cannabis businesses spend less time on busywork and more time growing what matters.

.Net човекът който търсим всъщност са двама. Обаче имат и някакъв друг рекрутър с когото са работили преди и той търси. Защото им е спешно 1 е напуснал в понеделник изненадващо. Но си държат и на качеството и няма да вземат някой индианец. Поради спешността съм обещал да извадим някой още следващата седмица.

Това не е аутсорсинг моля за качествено интервю и подбиране на качествени профили.

Пращаме на Cory директно и евентуално на някой друг. Той ще каже

1. Човекът ще бъде част от Engineering support team. Не говори директно с клиенти. Но ако customer support екипа получи по-сериозно техническо запитване от клиент това е отделът който трябва да се справи и да даде решение!
2. Solving issues with code or whatever needed. Това правят. Клиентът винаги е най-важен!
3. Централната мисия: Unblock the customer by any means possible.
4. Going back to root cause is rare. But ability to dig in and fix root cause when tickets are few is there. So the person can think and be creative. For example exposing a new button for the customer.
5. Early on in their career. Повечето хора на тази позиция са такива!
6. Good at troubleshooting най-важното.
7. Great opportunity to grow careers. T2 Support and maybe grow into engineering management (1 leading an entire wing of the company)
8. Трябва да е Self sufficient and good at problem solving
9. Bouncing between 4-5 things every day
10. Willing to work those US hours. Пише си го в обявата. Това е задължително и трябва да сме го проверили!
11. Отличен английски това е работният език!
12. Екипът се състои от 5 човека които трябва да станат 7: 1 PM 3 engineers 1 Engineering lead 2 hires needed
13. Процесът започва с: 90 minutes interview culture fit the way they like to work with people. Тук е важно да има съвпадение с културана на Growflow. Second half is technical questions entry to mid level. Not knowing something doesnt disqualify the person.
14. Питат също: How they use Ai to make themselves more productive. More usage is better Knowing when to use също е важно. Някои кандидати ги е страх да си признаят че използват тук е плюс!
15. Coding challenge чакаме потвърждение но най-вероятно ще го има.
16. Заплата: Искат да държат общия разход под 45k USD на година (около 6к.нет. макс)