Czech Speaking Customer Support Agent for Gaming Industry Bulgaria, Varna
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Job Location:
Monthly Salary:
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
About the Role
Are you a native-level Czech speaker with a passion for gaming and customer service Join our team in Varna as a Customer Support Agent Gaming Industry (Czech-speaking). Youll be helping players solving issues and enhancing gaming experiences all within a vibrant international gaming hub by the Black Sea. Please note: Candidates must hold an EU passport or a valid work permit for Bulgaria.
Key Responsibilities
- Serve as the first point of contact for Czech-speaking players via chat email and phone.
- Handle inquiries issues and requests related to games accounts and player experience.
- Troubleshoot gameplay account or technical problems and escalate when needed.
- Document player interactions accurately in the CRM and help improve internal processes.
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Stay updated on game features updates and player community feedback.
- Collaborate with cross-functional teams (QA product operations) to drive player satisfaction.
Requirements
- Native or fluent Czech language skills and strong English (written & verbal).
- Strong customer-service mindset: empathy patience and strong communication skills.
- Interest in gaming / players mindset is a plus you understand the world of games from the user side.
- Ability to work in shifts (including evenings/weekends) as part of a 24/7 gaming environment.
- Tech-savvy with comfort using digital tools ticketing systems and CRM platforms.
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Willingness to relocate to Bulgaria or already legally eligible to work there.
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EU passport or valid Bulgarian work permit required.
Whats Offered
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Competitive salary plus performance bonus scheme.
- Full relocation package to Varna (flights accommodation support) for eligible candidates.
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Training and development within a strong global gaming brand.
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Private healthcare and wellness benefits.
- A fun inclusive multicultural office environment by the sea great team culture and lifestyle.
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Career growth opportunities in the gaming industry across Europe.
If youre a Czech speaker driven by great service love gaming and are ready to move your career forward in a dynamic international environment wed love to hear from you. Apply now through Kats Recruitment and lets make your next move a game-changer!
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