Dutch Customer Care Expert in Lisbon!

Are you a highly articulate Dutch speaker seeking an exciting on-site job opportunity in the beautiful capital of Portugal We are recruiting a motivated Customer Care Expert to deliver stellar support for a leading brand of Small Household Appliances from our office in Lisbon. If you are ready for a change and a career boost read on!

The Role: Appliance Support

This position involves acting as the frontline specialist for our customer base in the Dutch market. You will handle inquiries across phone email and chat primarily focusing on product usage troubleshooting technical problems confirming warranty details and guiding customers through basic repairs for various small appliances. The key to success is delivering fast friendly and expert advice on every interaction.

Core Responsibilities:

• Provide detailed support and solutions to Dutch-speaking customers across multiple communication platforms.
• Log all customer interactions accurately and maintain organized records in the company database.
• Resolve product-related issues efficiently aiming for a high rate of first-call resolution.
• Collaborate with specialized internal teams to address complex or recurring technical faults.
• Continuously update your knowledge base on new products features and company policies.

Essential Requirements:

• Language Fluency: Native or completely fluent Dutch (C2 level) is a must-have.
• Team Communication: A professional working level of English (B2 or above) is required for internal team communication.
• Soft Skills: Proven ability to communicate complex information clearly excellent phone etiquette and strong empathy.

Prior Experience: While previous experience in customer support is advantageous we value communication skills and a positive attitude most. Comprehensive product and process training will be fully provided.

Working Schedule Details

• Location: This is a permanent on-site role in our Lisbon facilities.
• Operational Hours: Your shifts will be scheduled within the core hours of 08:00 AM 06:00 PM (Portuguese Time).
• Work Days: The required workdays are Monday to Saturday which includes mandatory coverage on Portuguese bank holidays.
• Rest Days: You are allocated two full days off each week: Sunday and one additional rotating day during the Monday-to-Friday period.
• Work Setup: All necessary work technology and resources are supplied by the company.

Rewards and Benefits

We offer a competitive package designed to support both your professional and personal life:

• Competitive monthly salary complemented by meal and travel allowances.
• Access to comprehensive private health insurance coverage.
• Outstanding opportunities for career progression and internal skill development.

Relocation Package for International Candidates

If you are moving to Lisbon for this role we offer generous support to make your transition smooth:

• Flight: Your initial flight ticket to Lisbon will be reimbursed.
• Housing: A private room within a fully equipped shared company apartment is provided for a period of up to twelve months.
• Cost: The accommodation requires a fixed monthly contribution of 280 deducted from your gross salary which conveniently covers all utility bills (water electricity internet etc.).

Excited to blend your Dutch language skills with a new career adventure in sunny Lisbon Apply now!