Customer Care Professional Global New Accounts

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

How will you make an impact

Do you have a passion to deliver world class customer experiences every day
American Express is looking for Customer Care Professionals to join our Brussels office to start an exciting permanent assignment in our Global New Accounts Department.

Since its foundation American Express has developed a history of transformation through its ability to innovate and evolve. Our mission is to deliver world-class customer experience every day. We are advocates for our customers designing creative solutions to meet their needs and aiming to make a meaningful difference in their lives.

This has been underpinned by our dedication to our customers to our employees and to our Company Blue Box Values: We deliver for our Customers
We make it great
We do whats right
We respect people
We need different views
We win as a team
We care about communities

We have an open creative and collaborative culture which is why we regularly win best workplace awards all over the world. So if youre ready to take on a challenge and make an impact you owe it to yourself to launch or grow your career at American Express.

As a Customer Care Professional you will be a part of the team within our Global New Accounts Department which develops lasting relationships with our Card Members.

What will you do
Handling all customer application forms end-to-end within the framework of known policies and procedures
Documenting and archiving all the necessary client details and documents as defined in policies and regulations
Validating the personal identification information to ensure only customers with valid IDs are accepted to join the company
Contacting customers to request missing information on application forms if required
Setting up correctly and accurately all card member information in our systems to ensure the cards can be issued appropriately
Following all the steps necessary in the card set-up including Bizagi input AML checks and underwriting checks strictly following the risk/score model
Recognizing when to escalate and asking for support from team leader or senior colleague
Supporting on-boarding of new colleagues by explaining the details of the job in a clear and accurate way
Producing reporting on demand
Working in a disciplined way with a high level of accuracy and against SLA timelines
Be trusted to respect confidentiality with regards to all customer data

What will you need to succeed
You are Trilingual: Fluent written and spoken French Dutch and English is essential
Excellent time management
Team player who demonstrates self-motivation & ability to work under pressure and unsupervised
Knowledge of Microsoft Office suite (Excel Word Outlook etc.)
Pro-actively seeks opportunities for improvement and streamline processes
Building & leveraging relationships internally and externally
Cross functional skills within the team
Demonstrate personal excellence by remaining positive in difficult situations
Display a passion to serve by delivering extraordinary service in every interaction with our customers
The ability to work in a fast paced environment as well as multitask and re-prioritize on a regular basis
Strong interpersonal communication and listening skills in French Dutch and English
Excellent negotiation and influencing skills
Strong analytical and problem solving skills with great attention to detail
Ability to work in shifts
Highly self-motivated results-oriented and positive

Passionate about American Express and customer service

Non-considerations for sponsorship: Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

Considerations for sponsorship: Depending on factors such as business unit requirements the nature of the position cost and applicable laws American Express may provide visa sponsorship for certain positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• Support for financial well-being and retirement

• Comprehensive medical dental vision life insurance and disability benefits (depending on location)

• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.