Position Purpose:
The Certified Medical Assistant (CMA) supports the clinical and administrative operations of the PAE program by assisting with patient care procedure preparation documentation inventory management and front-office coordination. This role ensures a safe efficient and patient-centered experience in collaboration with physicians nurses and radiology staff.
Position Reports to:
Clinical Leader / Practice Manager
Degree of Supervision Provided to Position:
Medium. Works independently under general supervision with guidance from the Clinical Leader or Practice Manager.
Qualifications Education Experience and Competencies:
Education
- Graduate of an accredited Medical Assistant program
- Certified Medical Assistant (CMA) through AMAA
- One year of experience in a urology setting
- Previous experience working in a clinical medical assistant role
- High School Diploma or GED
Experience
- Minimum of 1 year of experience as a medical assistant
- Experience with insurance verification eligibility referrals and pre-authorizations
- Familiarity with EMR systems and Microsoft Office Suite
- Experience supporting clinical procedures and patient care
- CPR/BLS certification (active)
Skills and Competencies
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively in a fast-paced clinical environment
- Attention to detail and accuracy in documentation and patient interactions
- Professionalism empathy and a commitment to patient-centered care
- Ability to work collaboratively with clinical and administrative teams
- Flexibility and Ability to Multitask
- Stress Management/Composure
- Attention to Detail and Accuracy
- Initiative and Accountability
Internal Relationships (Works Closely With):
Patients families physicians nurses radiology staff and other teammates. Must demonstrate professionalism empathy and teamwork in all interactions to promote a positive patient and staff experience.
Job Requirements:
Pre-Procedure Setup and Maintenance
- Draw up medications for procedures (e.g. heparinized saline 1% lidocaine)
- Confirm patient identifiers in C-arm and ultrasound systems; ensure images are saved post-procedure
- Recharge ultrasound equipment between cases
- Maintain a clean and safe environment: replace bedding sanitize equipment and surfaces inspect for blood/fluid residue
- Coordinate lunch deliveries for staff when working through lunch
Intraprocedural Responsibilities
- Prepare intraoperative documentation (sedation materials agents times access)
- Complete variable portions of procedural report as directed by IR during the case
- Circulate additional products as requested by IR and LMRT/RT
- Reposition the C-arm as needed
Post-Procedure Responsibilities
- Assist in transporting patients to the recovery room
- Support nursing staff in cleaning and prepping clinic space and recovery bays
- Perform closing duties (laundry trash etc.)
Product and Inventory Management
- Monitor inventory and check expiration dates regularly
- Assist RT in maintaining vendor reference list with contact info account numbers and ordering details
Chart Preparation for IR Notes
- Compile pre-procedure information: reason for consult (e.g. BPH varicocele) medical/surgical history symptoms
- Include recent labs and imaging reports
- For vascular or cancer imaging ensure IR has access to view images; request discs/flash drives if needed
- Document referring physician and care team; initiate cardiac clearance in EMR if applicable
Patient Access & Scheduling
- Answer phones and respond to inquiries professionally
- Schedule consults clinic visits and procedures in coordination with the clinical team
- Register patients and ensure completion of demographic insurance and consent forms
- Relay preparation instructions for procedures labs and exams
- Assist patients/families with pre-registration forms and instructions
Referrals & Pre-Authorizations
- Coordinate and process referrals from outside providers
- Verify insurance and obtain pre-authorizations for procedures
- Communicate with payers providers and patients regarding insurance requirements
- Inform patients of care costs and collect/post fees as required
- Balance daily financial registers and submit documentation to fiscal department
Administrative Support
- Maintain accurate patient records and update EMR
- Assist with scanning filing document management and billing tasks
- Support front desk workflow and maintain a professional reception area
- Assist with travel coordination and scheduling as needed
- Maintain punctual and reliable attendance
Team Collaboration
- Collaborate with nurses radiology staff and physicians to support clinic operations
- Provide coverage for other administrative functions as needed
- Support a collaborative patient-centered environment
- Perform other duties as assigned
Environmental Conditions
Indoor climate-controlled clinical environment with potential exposure to blood body fluids infectious disease chemicals and equipment-related hazards.