Lead Digital Operations

Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and addition to your pay Target cares about and invests in you as a team member so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs which may include medical vision dental life insurance and more to help you and your family take care of your whole benefits for eligible team members include 401(k) employee discount short term disability long term disability paid sick leave paid national holidays and paid competitive benefits from financial and education to well-being and beyond at us:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Working within the Digital Operations team your mission will be to improve the Digital Guest Experience across the entire guest journey from pre-purchase to post purchase and across all fulfillment channels. Our team leverages qualitative and quantitative data and insights to influence and collaborate with enterprise partners problem solve against the Digital guest friction moments and advance work that will increase guest joy.

As a Digital Operations Lead you will:

• Identify guest friction through survey data (Medallia) and guest signals with our CX Solution (Fullstory) in support of digital experience teams. Key responsibilities will include enablement of Fullstory for deeper analysis identification & business case development associated with remedying identified points of friction and representing broader experience team priorities in CX Center of Excellence.

• Manage high visibility enterprise-level initiatives from conceptualization to implementation develop project plans rollout schedules for key initiatives assign tasks track progress and update leadership. Some examples include the management and evolution of our Guest Purchasability suite of metrics and the development and rollout of Pre Orders for Order Pickup.

• Influence peers partner teams and leaders with compelling storytelling often speaking to large groups of stakeholders with leaders of varying levels.

• Collaborate within and across pyramids (Product Tech Supply Chain Store Operations Pricing & Promotions Merchant and Product/UX teams) to highlight the impact of guest friction align on priorities and co-create solutions that evolve the guest experience drive sales profitably minimize defects and resolve process issues.

A strong background in data analytics as well as the ability to story-tell to senior leaders will be this role you will continue to develop an expertise in the data and reporting giving you the ability to lean into any problem statement to help ideate root cause and potential solutions.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you:

• 5-7 years of experience within Digital

• Experience partnering with Data Science Product and Tech

• Experience with Guest Purchasability

• Excellent analytical critical thinking & problem-solving skills

• Passion to lean into AI

• Strong cross-functional partnership and presence