Order Fulfillment Coordinator

The statements below are intended to describe the general nature and level of work being performed by associates assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities and skills required of associates so classified.

JOB SUMMARY:

This position will support the USALCO customer service team across the United States with orders fulfilled by 3rd party vendors and ensure timely and accurate order confirmations and ERP transactions. This includes monitoring and reporting performance metrics of the order activity supported.

• Responsible for managing order confirmation and closure transactions for vendor direct shipments
• Coordinate problem solving activities and field general inquiries
• Track and report performance metrics
• Maintain solid internal customer relationships by handling questions and concerns with speed accuracy and consistency
• Partner with USALCO vendors to ensure on-time order fulfillment
• Able to function in a team environment providing back-up and assistance when needed without being asked
• This role can be located anywhere within the United States but may require working across different US time zones

Key Success Factors

• Ability to understand customer requirements

• Ability to interact with customers in a friendly and professional manner and to understand customer requirements

• Effective two-way communication with internal and external customers

• Demonstrates USALCO core values

• Proactive handling of customer orders and problem solving

• Ability to maintain positive attitude

• Tolerance for ambiguity

• Understanding of business success drivers

Attributes/Skills

• Self-starter able to work independently in a team environment

• Developed business acumen

• Excellent interpersonal communication skills: ability to adapt to different communication styles

• Attention to detail

• Ability to multi-task with minimal supervision

• Strong initiative and commitment

• Knowledge of MS Office

EDUCATION:

College degree preferred but not required

EXPERIENCE:

Minimum of 2-year prior experience within a manufacturing environment

Intermediate Proficiency in Microsoft Office suite

Preferred:

Continuous Improvement activities such as LEAN; 5S; Six Sigma; etc.

ERP experience such as Ross FRQ or SAP

ESSENTIAL FUNCTIONS:

Routinely sits 80 to 90% of shift

Be flexible with work hours to meet demands of operation

USALCO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law. As a general policy USALCO does not offer employment visa sponsorships upon hire or in the future.

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