Senior Product Manager – Customer Engagement & Innovation

Columbus, NE - USA

Yearly Salary: $ 120000 - 150000

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

Primary Accountabilities are as follows:

Product Strategy & Roadmap

Own the product strategy and multiâquarter roadmap for customer engagement platforms; align with ACS business goals and Publishing Strategy vision.

Translate user and business needs into clear problem statements outcomes and prioritized work with measurable success criteria.

Coâown outcomes with domain leads; partner with Product Owners to ensure backlogs and PI plans reflect priorities dependencies and capacity.

Discovery Pilots and Adoption

Run the discovery evaluation pilot scale stage gates using consistent templates evidence and decision records.

Lead rapid experimentation (e.g. prototypes A/B tests limitedârelease pilots) and define entry/exit criteria telemetry and learning plans.

Ensure new features and capabilities solve validated problems and achieve target adoption/impact before scaling.

Customer Experience (UX)

Drive UX enhancements across author and reader journeys; partner with UX/design to deliver taskâintuitive accessible (e.g. WCAGâaligned) experiences.

Use web analytics and behavioral data to diagnose friction points improve task success and continually raise user satisfaction/delight.

Integration & Platforms

Orchestrate bestâofâbreed thirdâparty solutions; define and uphold integration contracts (APIs event schemas) in partnership with architecture and integration teams.

Promote platformâfirst patterns (identity/CIAM data integration cloud services) to improve scalability reliability and timeâtoâvalue.

Innovation & Emerging Tech

Incubate innovations in AIâdriven personalization intelligent automation and agentic networks to streamline workflows and elevate engagement.

Establish responsibleâuse guardrails and partner with data security and compliance teams during evaluation and rollout.

Vendor & Stakeholder Management

Lead vendor evaluations scorecards downâselect recommendations and pilot oversight; participate in roadmap/QBR discussions.

Communicate crisply with stakeholdersexecutive briefings portfolio updates risk narrativesand manage escalations with clarity and speed.

Measurement & Reporting

Define and monitor operational KPIs (e.g. adoption task success performance/SLA support tickets) and outcome metrics tied to business goals.

Report progress learnings and tradeoffs regularly; adjust plans based on evidence and operational realities.

This role is based in our Columbus OH office. A reasonable rate of compensation for this position is between $120000-$150000 per year.

ACS currently provides the following benefits for this position: paid vacation leave paid sick leave paid holidays health insurance flexible spending account or health care savings account dental insurance life insurance vision insurance retirement benefits short- and long-term disability and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills experience and location.

Any actual offer of employment reflecting the total compensation package and benefits will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.

Required Experience:

Senior IC

Primary Accountabilities are as follows:Product Strategy & Roadmap Own the product strategy and multiâquarter roadmap for customer engagement platforms; align with ACS business goals and Publishing Strategy vision. Translate user and business needs into clear problem statements outcomes and prioriti...