Charlotte Plant Customer Visit Lead

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do. For more information visit follow Carrier on social media at@Carrier.

We are seeking a highly organized detail-oriented professional to lead and host customer visits factory witness tests and facility tours at our Charlotte factory. This role is critical in ensuring a seamless engaging experience for customers and internal teams. The lead will oversee all aspects of scheduling logistics and on-site hosting acting as the main point of contact from initial inquiry through post-visit feedback. The ideal candidate excels at both operational planning and personally guiding customers through their visit.

Key Responsibilities

• Serve as the primary point of contact to initiate organize and host customer visits.

• Lead customer tours acting as the main host and guide while customers are on-site.

• Schedule and manage customer appointments for factory witness tests and facility tours including ownership of cross-functional coordination for timing.

• Coordinate all visit logistics including date/time room reservations lab testing alignment and hospitality arrangements.

• Support virtual testing through preparing the test for customer viewing and supporting test communications with customers

• Engage additional tour guides or request support from other teams for large or high-importance tours.

• Prepare and distribute necessary documentation briefing materials and PPE for guests.

• Distribute lab test results for certified tests and witnessed tests to all relevant stakeholders ensuring timely and accurate communication and invoicing.

• Arrange hospitality including food ordering and welcome screen setup in the lobby.

• Communicate visit details and expectations to all relevant internal and external parties.

• Execute post-tour surveys gather feedback and maintain accurate records of customer visits.

• Proactively identify and resolve scheduling conflicts adjusting plans as needed.

• Continuously seek feedback and implement improvements to enhance the customer visit experience.

Required Qualifications

• Associate or bachelors degree.

• 3 years of experience in operations product management product marketing sales service or engineering.

• 1 year experience in HVAC industry.

Preferred Qualifications

• Associate or bachelors degree in business operations manufacturing engineering.

• Proven experience in scheduling coordination and logistics.

• Experience in a technical or manufacturing environment.

• Excellent organizational and time management skills.

• Strong communication and interpersonal abilities.

• Ability to work collaboratively with cross-functional teams.

• Proficiency in scheduling software and Microsoft Office Suite.

• Attention to detail and problem-solving skills.

RSRCAR

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Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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