German-Speaking Customer Support Representatives
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Job Location:
Monthly Salary:
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
German-Speaking Customer Support Representatives
Work From Home Based Anywhere in Türkiye
Are you fluent in German and passionate about providing excellent customer service
Join our team and support one of the worlds most dynamic delivery platforms
About the Role
As a German-Speaking Customer Support Representative youll handle and resolve inquiries related to order cancellations changes and refunds made through the our platform.
Youll communicate with restaurant partners couriers and customers ensuring a smooth delivery experience for all.
Most interactions are handled in German via inbound calls and emails. English is used mainly for internal tools and training materials.
Key Responsibilities
- Handle inbound calls and emails from restaurant partners
- Resolve issues such as:
- Missing or delayed deliveries
- Courier not arriving or delivering an order
- Questions about bank details statements or promotional campaigns
- Requests for Uber materials (bags stickers etc.)
- Deliver clear empathetic and solution-oriented communication
Requirements
- German: Native or C1 level
- English: Minimum B1 (for internal tools and training)
- Excellent communication and problem-solving skills
- Ability to multitask in a fast-paced digital work environment
Work Setup
- Location: Remote Work from anywhere in Türkiye
- Channels: Inbound Calls & Email Support
- Equipment & Training: Provided (training via Zoom)
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
