German Customer Service Representative Automotive
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Job Location:
Monthly Salary:
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
Location: Braga Portugal (Remote)
Contract type: Permanent
Start date: 27 November 2025
Status: Urgent hire
Role Overview
We are looking for a German-speaking Customer Service Representative to join our Automotive Digital Services team.
In this role you will provide high-quality support to customers and partners for connected car and digital automotive services ensuring excellent user experience and timely resolution of inquiries.
Work Schedule
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Monday to Sunday 24/7 (rotational shifts including nights and weekends)
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Days off: 2 rotational days per week
Key Responsibilities
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Provide customer support in German and English through phone email and chat.
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Assist users with issues related to connected vehicles digital services and account management.
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Troubleshoot technical or connectivity problems following established procedures.
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Document customer interactions accurately in the internal systems.
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Maintain service quality and follow up on complex cases when needed.
Requirements
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Fluent in German (C1-C2 level) and good command of English (B2 or higher).
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Excellent communication and problem-solving skills.
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Previous experience in customer service or technical support is an advantage.
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Ability to work in rotational shifts (24/7 schedule).
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Reliable internet connection and suitable remote work environment.
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Candidates must be based in mainland Portugal but relocation support is offered for those moving from abroad.
Compensation & Benefits
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Base salary: competitive
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Bonus: 80/month
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Meal allowance: 7.23/day
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Transport allowance: 20/month
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Health insurance: from day 1
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Position bonus (Braga): 20 per 12 months
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Relocation assistance available for German and Nordic candidates relocating from abroad
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Full training provided prior to start date
- Base salary: competitive
- Bonus: 80/month
- Meal allowance: 7.23/day
- Transport allowance: 20/month
- Health insurance: from day 1
- Position bonus (Braga): 20 per 12 months
- Relocation assistance available for German and Nordic candidates relocating from abroad
- Full training provided prior to start date
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
