Associate Trainer

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

Work Setup: Onsite (BGC Taguig)

Shift: Shifting Schedules

Responsibilities:

Training Needs Analysis: Ability to extend follow- up support on the floor to sustain learning and improve performance.
Curriculum and Course Design: Demonstrates end to end understanding of course design methodologies.
Content Development: Demonstrates end to end understanding of content development and maintains appropriate methodology.
Course Delivery: Possesses effective delivery/training techniques and methods.
Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills:

CS and Tech Domain: Training experience in effective communication customer service technical support and culture
Technology Functional Knowledge: Basic working knowledge of word excel and PPT to complete reporting and documentation efficiently and effectively
High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example
Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions /alternatives keeping in mind the various stake holders
Profile Screening Criteria /Checks: Screening according to skills defined above - At least 3 years of training experience in soft skills and customer service.

Requirements:

Graduate of any 4-year course.
At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.
Preferably with background or knowledge in Tech Support.
Excellent oral and written communication.

Benefits:

Quarterly performance bonus.
Outstanding career development opportunities and fast track career progression.
Enjoy a fair work-life balance.
HMO and Life Insurance for employee and 2 dependents for free.

Work Setup: Onsite (BGC Taguig) Shift: Shifting Schedules Responsibilities: Training Needs Analysis: Ability to extend follow- up support on the floor to sustain learning and improve performance.Curriculum and Course Design: Demonstrates end to end understanding of course design methodologies.Conten...