German Speaking Air Travel Consultant Inbound Brno
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Job Location:
Zlín - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
08-11-2025
Vacancies:
1 Vacancy
Job Summary
German-speaking Air Travel Consultant
Location: Brno Czech Republic (initially onsite remote option possible after 10 weeks of training)
Work Type: Full-time permanent
About the Role
Join a dynamic global travel services hub and support passengers across Europe and beyond in navigating flight bookings travel information and loyalty-programme queries. You will deliver outstanding client care via phone email and chat ensuring smooth travel experiences and first-rate service.
Key Responsibilities
- Manage inbound and outbound customer interactions (phone email chat) in German.
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Handle flight reservations amendments and rebookings.
- Provide travel information such as baggage rules schedules and online service options.
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Support loyalty-programme account updates and customer queries.
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Record customer data accurately and follow process-driven workflows.
- Collaborate with team members to maintain high service quality and meet performance metrics.
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Demonstrate clarity patience and empathy in every customer contact.
Your Profile
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Fluent in German (verbal & written).
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Strong command of English (for training and internal communications).
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Excellent communication skills and a customer-first mindset.
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Comfortable working within structured process-driven environments.
- Previous customer-service experience is an advantage but not mandatory full training provided.
Whats On Offer
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Permanent contract following a 3-month probationary period.
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Paid training 6 weeks theory plus practical coaching.
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Competitive base salary with performance bonus potential.
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Additional allowances for weekend and night shifts where applicable.
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Non-taxable meal allowance per working day.
- After 1 year: eligibility for sports & fitness membership (e.g. MultiSport card).
- Full access to e-learning platform (e.g. LinkedIn Learning) and professional development sessions.
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Free mental-health consultations.
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Option for Czech language course contribution.
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Staff travel discounts (up to 90 % off) for you and your family/friends.
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Referral bonus programme for introducing new talent.
Why You Should Apply
This role offers a launch-pad into the travel and aviation sector with strong development pathways inclusive of comprehensive training and international exposure. If youre fluent in German customer-oriented and ready to grow in a high-energy environment this is your chance to join a multicultural team and build your career.
We look forward to reviewing your application and seeing how youll contribute to our travel-consultant team.
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