Application Support Analyst II

As an Application Support Analyst II you will be a critical part of the IT team driving the stability performance and strategic evolution of our core business applications. This is a highly visible role where you will act as a primary liaison between technical teams and business functions ensuring our essential systemsfrom initial launch to retirementmeet the highest standards of security architecture and performance. You will apply constructive proactive problem-solving to complex incidents playing a key role in maintaining operational excellence across the organization.

What Youll Be Doing:

• Application Lifecycle Management:Assist application support teams in managing the full lifecycle of applications within the enterprise portfolio ensuring smooth transitions from release to retirement.
• System Administration & Enhancement:Administer maintain and drive enhancements for critical enterprise applications including our Product Information Management (PIM) system (e.g. Salsify) and Digital Asset Management (DAM) system (e.g. Bynder).
• Incident & Problem Resolution:Leverage your expertise in Incident and Problem Management to react swiftly and constructively to complex issues prioritizing resolution based on urgency and business impact.
• Integration & Data Flow Support:Provide technical support for Electronic Data Exchange (EDI) platforms and help troubleshoot and maintain Application and Data Integration patterns (e.g. API ETL ELT).
• Architectural & Security Compliance:Collaborate with cross-functional teams to ensure all applications adhere to our internal architecture and security standards.
• Process Improvement:Apply knowledge of Application Development Methodologies (Waterfall or Agile) DevOps practices and Continuous Integration/Continuous Delivery (CI/CD) to identify and implement operational improvements.
• Service Excellence:Monitor and maintain Service Level Agreements (SLAs) for applications to guarantee reliable service delivery to the business.

Education & Experience Requirements

• Preferred:Bachelors Degree.

Key Knowledge Skills and Abilities

• Strong understanding of Systems Architecture.
• Proven ability in problem-solving and analytical thinking.
• Effective communication and collaboration skills to work across diverse technical and business teams.

What we offer:

The base salary may vary based on experience role tenure performance industry and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer so the salary range may not apply to other states.

Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children employee basic life and AD&D insurance a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals short and long-term disability and tuition reimbursement.

Our work environment provides a flexible work schedule that includes a Monday through Thursday on-site with an optional WFH on Fridays up to 20 workdays fully remote each year and Time Off for vacation and sick leave. Through Jazwares Cares you will have the opportunity to volunteer for up to 16 hours a year on community service projects.

Working at Jazwares

At Jazwares we believe an innovative idea can come from anywhere and anyone. Through our three pillars we foster innovation and encourage creativity in every area of our business.

• Passion: Our conviction and enthusiasm show in our products relationships and commitment to our community.
• Collaboration: We share one vision worldwide constantly striving to improve and innovate together.
• Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.

Dont miss out on this extraordinary opportunity to be part of the fastest-growing toy company in the industry. Connect with us today and lets shape the future of play together!

JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race color sex religion national or ethnic origin citizenship status ancestry disability age military status marital status sexual orientation or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment its services programs and activities.

Who We Are

Jazwares a Berkshire Hathaway company is a leading global toy manufacturer with a robust portfolio of owned and licensed brands. Founded in 1997 Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows Pokémon Hello Kitty Star Wars Disney BumBumz and Adopt addition to toys offerings include virtual games costumes and pet products. Headquartered in Plantation Florida Jazwares has offices worldwide and sells its products in over 100 countries. For more information visit and follow us on LinkedIn X Instagram and Facebook.

Recruitment Safety

Please be wary of unsolicited communications from individuals or websites you are not familiar with or any communications requesting sensitive personal data or information. All official Jazwares employment information will come from our company email ending in @. Jazwares will never request any monetary payments at any point during its hiring process. If you have any questions about any unsolicited communications you can reach out to We look forward to you experiencing a safe and enjoyable application process at Jazwares!

Required Experience:

IC