Project Manager Services Coordinator II

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.

Why Vertiv

• High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone:Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.

Job Description

The position is responsible for managing end-to-end full-string installations. This includes overseeing costing quotation order placement scheduling shipping delivery management and installer coordination. The goal is to minimize cycle time inventory levels and costs while maximizing customer satisfaction and service quality. Responsibilities

• Order Review and Scheduling
  • Review battery orders to ensure accuracy and alignment with project needs.
  • Secure customer-requested installation dates by coordinating with Service Partners District Operations Coordinators and Customer Engineers.
  • Communicate and confirm installation dates with customers.
• Customer Requirement Fulfillment
  • Manage additional requirements such as COIs technician permits and documentation for project readiness.
  • Address delivery information and site-specific restrictions from customers.
• Order and Logistics Management
  • Maintain the Daily Battery Revenue Spreadsheet to track orders and predict completion timelines.
  • Oversee battery shipping optimizing cost logistics and inventory levels to meet customer needs.
  • Source batteries as needed and collaborate with Planners on large-scale projects.
• Shipment and Call Queue Oversight
  • Track shipments from warehouses or vendors to ensure timely delivery.
  • Manage calls and inquiries through the Full String Queue promptly and effectively.
• Support and Project Completion
  • Provide After-Hours Support during weekends as required.
  • Ensure project completion with timely follow-ups and issue resolution.
• Customer Commitment
  • Identifies customer needs through communication and probing.
  • Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolutions for the first time.
  • Assists customers in handling servicing follow-up communication and closure of issues.
  • Completes workload on time. Monitors if transactions are processed in a timely manner.
  • Implement error-proofing method to ensure all transactions done are accurately.
  • Coordinates with other teams/support to complete the request of customers.
• Internal Communication
  • Records and submits periodic and/or quarterly transaction records log sheets and/or trackers.
  • Plans executes and manages own workload and projects in cooperation with line leaders.
  • Assists in leading team meetings huddles and information cascades. Communicates with the team on best practices lessons learned process and product updates during team huddles/meetings.
  • Manages team common mailboxes and delegates tasks to colleagues.
  • May be asked to gather data analyses trend generates and submits reports to line leaders with recommendations.
  • Uses effective communication tools like flow charts process flows diagrams etc. to effectively communicate products and processes convey information and respond to queries/requests coming from different levels.
• Continuous Improvement
  • Identifies problems areas and sources offers possible solutions and escalates to line leaders/seniors when necessary.
  • Completes personal individual development plan and implements agreed training/development activities.
  • Assists the team lead in identifying team opportunities and challenges. Provide sound recommendations to line leaders and/or stakeholders by translating enhancing and consolidating information into forms that can be used for decision making of the top management.
  • Support projects related to quality improvement (such as Think Customer QMS etc.)
• Team Support and Development
  • Actively participates in team activities and initiatives.
  • Fulfil other reasonable duties and projects as required.
  • Serves as back-up for next level similar or related function for business continuity.
  • Serves as point-of-escalation for product-specific technical/procedural queries from peers and junior members.
  • Manages/handles at least 1 company/platform/business unit project/initiative.
  • Coordinates and networks with other members of the team to complete assigned projects and programs.
  • Participates in cross-business unit committees as a contributor.

Requirements:

• Bachelors degree in business purchasing sales supply chain or logistics or related discipline.
• Supply Chain and/or Logistics.
• Strong knowledge of the support (quotation and order entry fulfilment).
• 2 years of experience in project coordination roles.
• Knowledgeable of MS Outlook and MS Office applications.
• Knowledge of various software applications such as: SharePoint Excel and Smartsheet.
• Excellent oral and written communication skills.
• Excellent organization and prioritization skills are necessary.
• Demonstrated ability to meet deadlines.
• Detail-oriented.
• A team player with a positive attitude.
• Excellent time management and problem-solving skills.
• Fluency in written and spoken American English is required.
• Knowledge of US geography and transportation systems.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:Safety. Integrity. Respect. & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example