Housekeeping Assistant Manager

We are currently recruiting for anAssistant Executive Housekeeperto join our Housekeeping Team at the Sheraton Grand Hotel & Spa.

The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburghs financial and tourist area and is one of Scotlands leading 5 star hotels. As the largest 5 star hotel in the city with 269 bedrooms we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the award winning One Square Restaurant. Additionally the hotel operates the award winning One Spa one of Europes premier advanced city spas.

Role:

The role is based around working closely with the Executive Housekeeper to ensure the efficiency of the day-to-day operations of the Housekeeping Department in accordance with Hotel policies and procedures.

The role involves taking full responsibility for the Housekeeping Department in the absence of the Executive Housekeeper. You will work 5 days out of 7 and be fully flexible with your availability. Weekend and public holiday work is a requirement of this role.

To play a proactive role in all areas of the operation to ensure that high standards of cleanliness are consistently achieved. To oversee the department in a way which ensures the Housekeeping operation remain customer focused at all times.

Key Responsibilities

• To inspect all hotel areas to ensure both the cleanliness and comfort of the hotels guests are maintained and that all standard amenities and touches are provided in rooms and public areas.
• To establish and maintain the highest standards of cleanliness on all rooms and public areas in line with ABC training and brand standards
• Provide a visible and accessible floor presence in order to anticipate understand and act upon Housekeeping associates needs.
• To act as the Housekeeping departmental trainer co-ordinator attend all training meetings within the hotel reporting back to the Head Housekeeper.
• To monitor and coach Housekeeping Team leaders in all training aspects within the department supporting their role when required including any training they may need.
• Monitor and maintain departmental standards through daily spot checks of hotel guest bed rooms and public cleaning of guest bedrooms and public areas when required due to business needs.
• Ensure performance management of the Housekeeping team is carried out in line with hotel policy and proceduresand that adequate succession planning is in place.
• To ensure GEI scores and guest satisfaction scores in Housekeeping are on target as well as dealing with guest complaints and correspondence
• Support function to Executive Housekeeper in terms of financial reporting of the housekeeping department (i.e. forecast expense management budget etc.) and assisting in project management/interviewing.
• Work closely with the Engineering department on a daily and monthly basis to assist with the planning of the preventative maintenance programme and ensure that our bedrooms are being maintained in the best possible and most efficient way
• Collaborate with other departments in the hotel in particular with the front office team ensuring efficient turnaround of rooms and minimal guest defects.
• To carry out performance reviews and ensure that all housekeeping staff receives appraisals to discuss existing performance and areas of improvement for future career and developmental goals.

Requirements:

We are looking for someone who is ready to take the next step on your career path. Ideally you will have at least 2 years experience in a managerial/supervisory role within the Rooms Operations department within a 5 star environment.

Our expectations of you will be that you are able towork on your own initiative as well as part of a teamand have a strong desire to improve on your skills and knowledge as well as:

• Excellent leadership organizational and communication skills
• Committed to delivering high level of customer service
• Ability to work under pressure and be self-motivated and driven
• To project a pleasant and positive professional image to all contacts at all times
• Fluent with Microsoft Office (Outlook Excel Word and Power point)
• Ability to effectively communicate at different organizational levels
• Knowledge of the Opera PMS preferred
• Previous experience in a 5 star hotel would be preferred.
• Must show a great deal of flexibility in work load and hours

Benefits:

In return we offer you a competitive salary as well as unlimited career opportunities industry leading benefits (including: complimentary laundry free meals on duty dental and optical plans discounted hotels and F & B) and an environment where your development is our priority. We offer a monthly training calendar full of developmental courses designed to aid career progression.