At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

• Provide day-to-day support for Medtronics Order-to-Delivery processes ensuring smooth operations and timely deliveries.
• Deliver professional knowledgeable assistance to customers internal teams and field staff across products processes and policies.
• Manage incoming communications prioritize urgent requests and take ownership of issues through to resolution.
• Identify business opportunities service improvements and contribute to process standardization and continuous improvement projects.
• Maintain accurate documentation of customer-specific requirements and ensure proactive customer-focused communication.
• Monitor system or process failures propose corrective actions and align operations with evolving healthcare strategies and customer needs.
• Monitor and report on performance SLAs and communication flows ensuring exceptional customer satisfaction and cross-functional collaboration.

Required Knowledge and Experience:

• Min 2 years experience within a Customer Service environment ideally in a consumer environment
• Experience with ERP systems - Preferably SAP
• Previous experience with CRM systems Preferably SAP CRM and/or Salesforce
• Flexibility: able to handle multiple and changing priorities
• Candid ethical business to consumer and customer focused
• Outstanding communication/interpersonal skills a team player able to collaborate across different functions within a complex matrix organization

Demonstrates empathy and understanding by thinking from the customers perspective supported by strong communication skills and a structured resilient and customer-focused approach is important for this position. Driven by problem-solving and continuous process improvement you motivate others toward shared goals while maintaining a positive can-do attitude. Your work needs to reflect a high level of accuracy accountability integrity and flexibility in every task you undertake.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here