Application Support Supervisor

Your Title: Application Support Manager

Job Location: Knoxville TN or Lake Oswego OR (must work 5am-2pm if located in Lake Oswego)

Our Department: Customer Support

Are you a passionate leader dedicated to empowering a support team and delivering world-class customer service

What You Will Do

As an Application Support Manager you will directly supervise and empower a dynamic team of individual contributors ensuring high-quality support for our customers and partners. You will foster an environment of clarity and high job satisfaction by aligning team members with job expectations and company goals. This role actively collaborates with Engineering Sales Product and Professional Services to drive continuous product and process improvements based on customer support experiences.

Your primary responsibilities will include:

• Managing personnel activities such as hiring training rewarding motivating and disciplining staff providing direction according to established policies and management guidance.

• Setting priorities for the team to ensure task completion and coordinating work activities with other supervisors.

• Establishing tracking and reporting on customer service level agreements (SLAs) to ensure best-in-class support.

• Supervising daily activities and sharing responsibility for staff training and development.

• Assisting staff with difficult applications systems and technical calls acting as an advisor to your unit.

• Managing the support call queue scheduling call monitoring and handling escalated customer calls.

• Reviewing closed calls and collaborating with staff for corrections and information.

• Applying operational business practices and coordinating with closely related areas to improve efficiency.

• Identify opportunities to leverage AI agents to improve operational efficiency automate repetitive tasks and enhance the customer or employee experience.

What Skills & Experience You Should Bring

To excel you should bring an exceptional blend of leadership customer-service orientation and robust technical skills. Specifically you should possess:

• A Bachelors degree in Accounting Business or related field with a minimum of five years relevant software support experience including at least one year at the management level.

• Excellent management and leadership skills with proven experience in hiring developing and directing enterprise-level application support teams.

• Extensive knowledge of customer support operations and strong technical proficiency with various business software tools including MS Office applications along with full knowledge of your functional area.

• Strong oral and written communication skills to gain cooperation and effectively present technical information.

• Systematic problem-solving and decision-making abilities exercising sound judgment within established procedures along with handling confidential information with discretion and demonstrating high integrity.

About Our Location

This position is based in either Knoxville TN or Lake Oswego OR. This is an in-office position.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible

Commission Eligible

Benefits: Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble we are committed to fostering a diverse inclusive and equitable workplace where everyone can thrive. Guided by our core valuesBelong Innovate and Growwe embrace and celebrate differences knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds and advancing opportunities while embracing race color gender identity sexual orientation religion disability veteran status or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more please see Trimbles Code of Business Conduct and Ethics at under Corporate Governance.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening asking questions and taking intentional actions we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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