VIP Account Manager (FI)
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
An established igaming operator with a strong portfolio of online casino brands headquartered in Sliema Malta is currently on the lookout for a Finnish-speaking VIP Account Manager to join their team. The ideal candidate will support VIP operations by nurturing relationships with high-value players ensuring top-tier customer service and working closely with both the Operations and Marketing departments.
This is a hybrid role offering a salary of around 40K with a KPI-related bonus on top.
The salary may be a bit negotiable for senior candidates.
Role and Responsibilities
- Build and maintain long-term relationships with VIP players while delivering an exceptional customer experience
- Support customers through various communication channels
- Manage and exceed KPIs while maximising player value
- Use CRM and analytics tools to segment players track behavior and deliver tailored campaigns that boost retention and lifetime value
- Develop and execute VIP strategies programs and initiatives
Skills and Experience
- Native-level fluency in Finnish both written and spoken
- Strong communication skills in English
- Minimum 1 year of experience in VIP or CRM management within the iGaming industry (mandatory)
- Demonstrated ability to exceed targets and drive revenue
- Detail-oriented and well-organised
- Capable of multitasking and managing time effectively
- Customer-focused with a passion for delivering outstanding service
- Proactive self-starter with a positive attitude
About the role
- Salary of 40K negotiable for senior candidates
- KPI-related bonus on top of salary
- Hybrid working model (min 3 days at the office weekly)
- Central office location in Sliema Malta
- Physical and Mental well-being support
- Health and dental insurance
- Gym allowance
Please apply with your detailed CV in English
*JobMatchingPartner Limited is a recruitment agency licenced in Malta EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.
Key Skills
- Business Development
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- Data Analysis
- ASP
About Company
Owned and operated by JobMatchingPartner Limited since 2019.Registered office: Centris Business Gateway II, Level 2G,Triq is-Salib Ta' L-Imriehel, Zone 3Central Business District Birkirkara CBD 3020 MALTARecruitment Licence EA00340-2024 issued by the D.I.E.R. in MaltaCompany Reg C9358 ... View more
